Operations Specialist

Location: Norwich

Pay Range: $18.50 - $22.58

Standard working hours for this position are 9:00 AM-6:00 PM.

Responsible for performing various duties related to the Operations area to include working with moderately complex and routine deposit/electronic banking transactions. Ability to interpret all types of consumer/commercial account relationships and deposit/electronic banking documents. Provide guidance and ensure resolution to a variety of exceptions relating to deposit/electronic banking setup and maintenance.

Education and Experience:

* High School Diploma or equivalent required, Associates Degree preferred

* Minimum of 2 years experience in an Operations related role required

Skills and Abilities:

* Self-starter (ie after initial managerial direction and instruction, candidate is able to complete assigned tasks, identify issues not addressed, and escalate appropriately).

* Strong analytical and problem solving skills. Ability to make recommendations regarding resolution to issues or problems.

* Strong communication skills as evidenced by an ability to effectively interact with all internal and external customers in a professional manner, providing a high level of customer service.

* Strong organizational skills as this role is part of a team that is jointly responsible for task completion. Ability to monitor their own workload, while being an active part of the overall team effort.

* Good understanding of banking practices and knowledge of bank products. Ability to quickly learn and retain product and system specific information/ procedures.

* Proficient in Excel and Word. Ability to competently use supporting systems such as:
Nautilus, Fiserv Signature.

Tasks Performed:

* 50% Accurately process moderately complex monetary/non-monetary transactions; accurately set up new deposit/electronic banking accounts; verification of proper account set up; reconcile assigned accounts; resolve exception issues; ensure compliance with regulations.

* 15% Maintain and actively work to resolve any errors related to the setup and maintenance of deposit/electronic banking accounts.

* 15% Perform routine functions to include but not limited to loading new accounts in the core accounting system, account maintenance, reviewing transactions to ensure accuracy and responding to internal and external customer inquiries.

* 15% Research, analyze, and resolve moderately complex issues related to the deposit/electronic banking transactions.

* 5% Other duties as assigned.

Physical Requirements:

* Communicate effectively with internal and/or external customers

* Stationary 75% of time or greater

* Move Objects to Maximum 10 lbs

Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community - because your success drives our success.

Wellbeing

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.

Community Involvement

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.

Culture

NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.

Career Development

Whether you're just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.

Total Rewards

NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives - ensuring you feel valued every step of the way.

Business Stability

NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while…