Associate , Document Services

Become an everyday champion — and build a career where your impact fuels financial progress.

Card Works Financial Group is a diversified financial services platform building ethical solutions across credit, lending, and the full customer lifecycle. Through our family of companies, Card Works Financial Group tackles the complex challenges that larger financial institutions leave behind. We’re embedded throughout the credit card ecosystem as a lender, servicer, and merchant acquirer.

• Merrick Bank:
  The bank that builds
• Card Works Servicing:
  One partner, total performance
• Carson Smithfield:
  Resolution with respect

With nearly 40 years of operating history, our track record is solid: disciplined in downturns and built to accelerate in recovery. The Card Works Financial Group companies take precise approach in complex markets, as a top three non-prime focused general purpose card issuer and a top fifteen U.S. merchant acquirer.

Our team tackles the industry’s most complex credit and payment challenges. And we believe that excellent work starts with a team that feels supported, respected, and empowered to grow.

Card Works Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.

Founded in 1997, Merrick Bank is an FDIC®-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets. A wholly owned subsidiary of Card Works Financial Group, Merrick Bank serves roughly five million card members and more than 100,000 merchant customers, offering credit cards, recreational loans, deposit accounts, merchant services and bank sponsor ships to consumers and businesses.

Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.

This role is primarily responsible for the handling of incoming and outgoing mail, return mail, as well as preparation for our scanning operations by our vendor. Specifically, this role handles the distribution and collection of incoming mail and return mail, preparation, processing and forwarding of outgoing mail and determining, affixing, and recording postage on registered mail/packages, check handling for our Settlement Services department, and other mail room functions as required and as the needs of the company evolve.

As an Associate in the mailroom, this position also requires performing administrative and clerical duties inherent in the mail handling process and providing operational and customer support regarding these processes.

• Tracks incoming mail, return mail, correspondence, checks, etc., and processes incoming/ outgoing overnight packages
• Reviews, sorts, and prepares incoming mail to be forwarded for imaging
• Assists other departments as needed
• Maintains knowledge of current policy and procedure changes and updates, and serves as a resource to clients, and external departments
• Handles the printing, folding, and stuffing for outgoing correspondence to customers
• Processes ad-hoc scanning requests as received by other operational areas
• Performs delivery of mail to appropriate personnel and departments as needed
• Captures and destroys returned cards
• Fulfills special mailing requests as needed from other departments
• Adheres to the regulatory time frames and controls within the department and business unit
• Other functions and duties as required by management/evolving needs of the department

• High School Diploma or its equivalent education required
• One (1) year of related operations, support, or mailroom experience highly desirable
• One (1) year of credit card or banking industry experience is a plus
• Experience working with computers is required

• Must be able to work under pressure along with solid time management and problem-solving skills
• Keyboarding proficiency
• Familiarity with Windows based computer applications
• Ability to work under…