Deposit Operations Specialist — Precision & Compliance

Impact

Supports deposit operations efficiency and quality; protects Bank from regulatory violations.

Supports deposit operations efficiency and quality; protects Bank from regulatory violations.

Performs a wide range of routine daily tasks in the Deposit Services Department including the timely and accurate posting of transactions such as those related to ACH, cash management, ATM and IRA processing and reporting.

• Processes transactions and adjustments related to ATM, item processing, cash management, wire transfers, IRAs, legal, and dormant accounts in an accurate and timely manner.
• Performs data entry for all Deposit Services transactions (i.e. ACH exception reports, deposit returns, unposted transactions, stop payment releases and requests, unauthorized ACH transactions, government reclamations, and internal/external adjustments of ACH/checks).
• Processes ATM and debit card agreements and changes; coordinates the issuance of debit cards.
• Performs research and resolution for ACH/check returns, legal documentation, returned/expired debit cards, fraudulent activity, etc.
• Maintains departmental records and generates daily reports.
• Provides assistance to internal and external customer with research and resolution related inquiries.
• Coordinates incoming/outgoing mail.
• Researches, locates, and debits customer accounts; remits funds to government agencies.
• Ensures compliance with all applicable reporting and recordkeeping requirements and timely distribution of related materials to designated personnel.
• Performs various clerical duties for the department, i.e. copying, scanning, and filing.
• Provides support for other department personnel as assigned.

• Assures adherence to Bank policies and procedures and federal and state regulatory requirements.
• Provides cross-functional support to other areas of the department and the Bank where service or assistance is needed.
• Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Training is required of all Bank staff as related to regulatory mandated compliance topics and courses required for specific job functions. Career enhancement training courses are also available. Please refer to course catalog and management for details.