Director of Investment Operations

Director of Investment Operations

Department: Investment Office

Employment Type: Full Time

Location: 270 Madison Avenue

Reporting To: Geetanjali Gupta

Compensation: $225,000 - $250,000 / year

Overview The Investment Office is responsible for the Library’s $1.9 billion endowment investment program. Though the Library receives substantial funding from the City of New York as an independent nonprofit entity, the endowment's spending provides crucial ongoing support for the Library’s annual operating budget. The endowment portfolio is invested through external managers and is currently allocated across various asset classes and strategies, including domestic and international equities, marketable alternatives, private capital, real assets, and fixed income.

Reporting to the Chief Investment Officer, the Director of Investment Operations is responsible for developing a strategic vision for the best-in-class operational infrastructure for a global, multi‑asset‑class portfolio. They are a critical part of the Investment Office's institutionalization and will manage performance and risk analysis, operational due diligence, fund data management, and the reporting and reconciliation of investment operations processes. This is a senior individual contributor role within a lean, flat investment office.

• Delivering performance and risk reporting across the portfolio
• Executing investment operations, including subscriptions, capital calls, and cash management
• Managing document and data infrastructure for the portfolio
• Coordinating the annual audit and tax process with NYPL’s internal finance teams
• Identifying, piloting, and operationalizing AI tools across Investment Office workflows
• Serving as the point‑person for the Investment Team across departments, including Finance, Technology, and Procurement
• Managing relationships with external vendors and service providers

• Data capture and analytics on existing investments, including through AI‑assisted tools and automation
• Asset allocation review process
• Understanding of operational risks within our portfolio

• The office’s existing investment portfolio, systems, and workflows
• The evolving landscape of AI and technology applications in institutional investment management

• Operations, investment infrastructure, and processes
• The office’s approach to data quality, system integration, and reporting efficiency

• Become familiar with our existing performance, risk, and document management systems
• Understand our capital call and subscription processes
• Build relationships with our external vendors and the internal Finance team

• Have familiarity with our existing portfolio and strategy
• Make an initial assessment of the strengths and weaknesses of our current processes and systems
• Participate in operational due diligence on pipeline managers and evaluate the strengths and weaknesses of their operational infrastructure

• Make recommendations for areas of process improvement — potentially via vendor changes, increased reporting, or areas for efficiency — and implement those recommendations
• Take on full ownership of our operational due diligence process
• Have full management and responsibility for all portfolio, risk, and document management systems

• Prepare monthly and quarterly performance reports for the CIO and Investment Committee, including portfolio attribution, risk metrics, and benchmark comparisons
• Process capital calls, subscriptions, redemptions, and in‑kind distributions, coordinating cash movements with the internal finance team
• Prepare and manage subscription documents, side letters, and investment office contracts through execution
• Oversee operational due diligence on prospective managers and ongoing monitoring of existing managers, tracking material changes to fund structure, personnel, or service providers
• Manage the onboarding, implementation, and ongoing maintenance of portfolio management systems in coordination with internal technology and purchasing teams
• Manage…