Senior Specialist- Commercial Lending

Location and Training

This is a hybrid opportunity which will require 2 days in office per week and will be onsite for the first week.

This position is responsible for reviewing loan documentation for complex commercial loan clients and booking basic commercial loans. The incumbent supports the growth and servicing of Specialty lines of business while providing high‑quality customer service to internal and external clients.

• Review loan document packages to ensure all required documents are present.
• Identify and cite loan exceptions to communicate documentation issues.
• Interpret and book collateral associated with complex commercial loans.
• Book basic commercial loans, including lines for Letters of Credit and bought participations.
• Identify simple contradictions in documentation/booking requests and seek resolution from RM and/or Credit Officer.
• Facilitate simple validation of borrowing entity.
• Work in online, image‑enabled work queues to ensure timely processing of tasks.
• Utilize dual‑monitor environment effectively.
• Work and support a virtual team environment.
• Partner across sites and share best practices.
• Accurately identify and index task‑related documents.
• Answer customer’s basic questions and inquiries.
• Prioritize work for self and team.
• Commit to continuous improvement.
• Research requests to a correct conclusion and communicate results effectively.
• Attend and participate in documentation and booking classes.
• Apply basic accounting principles.
• Consult with internal clients and exercise discretionary judgment to accommodate documentation and booking inquiries.
• Act as a team champion to assist team members.
• Review and book the most complex loans, including all restructured and non‑performing assets.
• Understand and translate complex loan booking instructions.
• Partner with LOB and other operational areas to reach common goals.
• Build a network of internal and external resources to achieve goals.
• Take an active approach with clients toward problem resolution.
• Act as a trusted advisor with internal clients.
• Obtain and maintain thorough knowledge of legal rules.
• Takes a leadership role in Loan Services, displaying a positive and motivating attitude.
• Participate in evaluating workflow to maximize productivity.
• Proactively identify process improvements to continually improve customer relations and satisfaction.

• High School Diploma or equivalent.
• Knowledge of accounting principles.
• Ability to work under pressure and meet deadlines.
• Ability to make basic judgments and decisions.
• Good understanding of loan documentation and regulations, and experience with loan accounting systems and monetary processing.
• Proven strong customer service skills and work ethic.
• Proven analytical skills.
• Open‑minded and adaptable to new ideas in a changing environment.
• Expertise on accounting systems.
• Advanced knowledge of commercial loan documentation.
• Advanced knowledge of loan booking systems (commercial loan accounting system and ancillary systems support).
• Knowledge of commercial/consumer credit policies, products, and compliance regulations.
• Strong communication skills, both verbal and written.
• Fully embraces high‑performing team concepts of empowerment, mutual success, and accountability.
• Obtain and maintain a thorough understanding of legal rules.
• Ability to perform and participate in process and product projects.

• Laser Pro Lending
• Auto Loan Booking
• Doc Log
• Windows and MS Office Products (Word, Excel)
• Lotus Notes
• CLS
• Hogan
• Key Net/Key for Business/Key Bulletins
• Credit Write‑Up Approval (CWA) on RMW platform
• Small Business Underwriting (SBU)
• CRINT (Credit Interface with CWA and SBU)
• Obligor Database
• Loan IQ

This position is eligible to earn a base hourly rate in the range of $20.67 - $31.25 per hour. Placement within the pay range may vary based on factors such as skills, experience, and geographic location. Compensation also includes incentive compensation that may include production, commission, and/or discretionary incentives.

Key has implemented an approach to employee work spaces which prioritizes in‑office presence while providing flexible options for roles that can be performed effectively in a mobile environment.

Job Posting Expiration Date: 06/11/2026

Key Corp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing