Fraud & Risk Solutions Lead

We’re hiring a Fraud & Risk Solutions Lead to serve as Narmi’s internal and external fraud subject‑matter expert. This person will sit within the Delivery team and work closely with Support, Customer Success, Sales, Partnerships and Product to elevate how Narmi approaches fraud across both Narmi Grow and Narmi Banking
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This is a highly cross‑functional, customer‑facing role. Success looks like less back‑and‑forth for frontline teams, more confident fraud conversations with prospects and customers, and ultimately, more closed and expanded business driven by trusted fraud expertise.

This role is ideal for someone who has experienced fraud and risk inside a community financial institution (or similar environment) and is excited to bring that expertise into a fintech setting.

• Be Narmi’s Fraud SME
  • Maintain current knowledge surrounding financial institution fraud and risk mitigation and latest tools available via Narmi and integrated partners.
  • Leverage this expertise to provide comprehensive information, advocacy and support needed across the customer lifecycle, including pre‑sales, onboarding and post‑live.
  • Serve as the primary escalation point for fraud‑related questions from Support and Customer Success.
  • Handle basic through semi‑advanced fraud inquiries, reducing reliance on non‑experts across the org.
  • Configure and support fraud tooling (including Alloy and other platforms as applicable).
• Support Go‑To‑Market Efforts
  • Partner with Sales during fraud‑specific portions of the sales cycle specializing in risk management features across the Narmi One platform: such as Narmi Grow (Account Opening identity verification) and Narmi Banking (ongoing user, device and transaction monitoring).
  • Provide credibility and confidence to prospects evaluating Narmi’s fraud posture.
  • Play a critical role in expanding adoption of Narmi Guard, particularly within existing Banking customers.
• Focus on Ongoing Fraud, Not Just Account Opening
  • Actively support fraud strategy beyond account opening, with a strong emphasis on ongoing fraud monitoring, policy review, and optimization.
  • Help customers understand and adopt best practices for evolving fraud threats.
• Partner with Product + Integrated Third Parties
  • Liaise with Product and relevant Third Parties to influence the roadmap and improvements to Narmi Guard across Grow and Banking.
  • Bring real‑world FI fraud insights into product decisions and prioritization.
• Act as a Fraud Solutions Architect
  • Help customers get maximum value from Narmi’s fraud capabilities during implementation and post‑launch.
  • Advise on fraud policies, workflows, and adoption of new tools and features over time.

• Experience working in fraud and risk at a community financial institution, credit union, neobank, or similar environment.
• Deep understanding of common fraud types impacting FIs today.
• Familiarity with multiple fraud platforms and how they’re used in practice.
• Ability to confidently engage with fraud, risk, and compliance teams on the FI side.
• Working knowledge of BSA/AML concepts and foundational regulatory requirements.
• Strong communication skills and comfort in customer‑facing conversations.
• Demonstrated ability to deliver against multiple initiatives/projects simultaneously and maintain effective internal and external stakeholder management.

• Experience partnering with or implementing third‑party fraud vendors (e.g., Alloy or similar tools).
• Understanding of SaaS infrastructure including technical awareness of various integration methods, including APIs, SDKs and SSOs.
• Experience supporting sales or pre‑sales conversations.

• Make a real impact on how community financial institutions fight fraud.
• Shape a function that will become a long‑term strategic advantage for the company.
• Work cross‑functionally with Sales, IM, CS, Support, Partnerships and Product.
• Join a growing fintech that values expertise, ownership, and thoughtful execution.

• High Ceiling:
  You go beyond the obvious, take initiative, and hold yourself to high standards with care.
• Low Ego:
  You put the mission above ourselves, share credit freely, and lead with curiosity.
• Alignment to…