Investor Services Supervisor

Location: New York

Investor Services Supervisor Skip to main content# Work With Us Investor Services Supervisor page is loaded## Investor Services Supervisor Apply locations:
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Raleigh, NCposted on:
Posted 2 Days Agojob requisition :
R6635

At Hedge Serv, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance.

Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services.

We’re a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success.

We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission.

Hedge Serv supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We’ve been recognized as an employer of choice, earning a top 100 workplaces designation.

Founded in 2008, Hedge Serv has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We’ve earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise.

An Investor Services Supervisor will be required to execute the following tasks in the Investor Services Department. They shall be executed within the guidelines and procedures provided by Hedge Serv and under the supervision and guidance of a manager and Director. Every Investor Services Supervisor will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and optional training.

Additional client-specific training is provided by the manager and Director within the team.

Responsibilities
* Ensure investor transaction instructions contain requisite information and advise Investor Services Administrator when follow-up is required. Liaise with investors to obtain fully executed transaction instructions.
* Advise and assist Investor Services Administrator to ensure subscription proceeds are provided timely.
* Review AML/KYC documentation provided by investors and follow-up where necessary. Escalate to Manager and MLRO where required.
* Review Investor Transactions on Hedge Investor (Hedge Serv proprietary Investor Services System).
* Ensure reconciliation of the subscription/redemption bank account daily and take appropriate action to clear any items. Escalate any aged items to manager.
* Preparation of Redemption Payment Schedules.
* Review of wire transfers to Prime Brokers, Investors and fees payments.
* Investor Reporting – review investor reports, including but not limited to Investor Statements and Contract Notes for distribution to investors
* Client Reporting – review client reports, including but not limited to, Capital Activity Report, ERISA Report, Authorized Share Capital Reports for distribution to clients.
* General Investor Services – assist Investor Services Administrator in fielding general requests from investors…