Collections Specialist II

Location: New York

## Collections Specialist IIApplyremote type:
Hybrid Position locations:
Getzville, NYtime type:
Full time posted on:
Posted Yesterday job requisition :
R86945#
** Overview:
** Responsible for working with customers who are 30+ days delinquent to arrange for payment alternatives to resolve past due situations, thereby reducing risk and maintaining relationships. They will perform inbound and outbound calls (manual & Auto Dial).  Position will refer to different Departments/make “warm transfers” and perform skip-tracing. Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.##

*
* Primary Responsibilities:

*** Initiate contact with consumer borrowers that are in the mid stage of delinquency; assess the prospect of repayment, and arranging repayment schedules or other solutions such as:
Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions.
* Investigate and conduct in depth research and account review on high-risk loans. Analyze financial statements and loan opening documents to assess the likelihood of recovery;
Ask questions regarding intentions, in order to offer solutions/assistance.
* Document outcomes of all calls.
* Identify suspect situations (i.e. fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of course of action.
* Utilize internal collections systems and accounting systems for all loan types.  Identify and resolve problematic account situations where appropriate referring more complex problems to the supervisor and understand the workflow necessary for account maintenance/corrections through to resolutions.
* Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
* Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
* Promote an environment that supports belonging and reflects the M&T Bank brand.
* Complete other related duties as assigned.##
** Scope of Responsibilities:
** This position works under direct supervision and has autonomy when performing  addition, this position does have the authority to waive late fees, within guidelines.##
** Education and Experience

Required:

** High School diploma/GED plus a minimum of 2 years’ experience in customer service, customer-facing, collections, call center or sales.

Experience with word processing, spreadsheet and presentation software.

Detail oriented.

Strong verbal and written communication skills.##
** Education and

Experience Preferred:
** Associate’s degree.

Knowledge of M&T Bank systems.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.#
** Location
* * Getzville, New York, United States of America### About UsGreat companies have an enduring sense of purpose. At M&T, our purpose is a simple one:
** make a difference in people’s lives and uplift the communities we serve**. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers.

We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.
** As an employer of choice, we are proud to offer*
* ** competitive benefits
** ranging from medical and retirement to forty hours of…