Billing Manager

JOB SUMMARY

The Billing Manager is a senior finance professional responsible for overseeing all aspects of legal billing operations for the firm. This role requires extensive experience in law firm billing practices, deep familiarity with complex billing arrangements, and hands on expertise with Finance Core, Coyote, and Tabs. The Billing Manager partners closely with attorneys, finance leadership, and internal stakeholders to ensure accurate, timely, and compliant billing in accordance with client guidelines and firm standards

• Oversee end to end billing processes for the firm, including pre bills, edits, final invoices, write ups, write downs, and adjustments
• Manage high volume, complex billing structures including hourly, alternative fee arrangements, caps, blended rates, retainers, and fixed fee matters
• Ensure compliance with client billing guidelines, outside counsel guidelines, and e billing requirements
• Serve as subject matter expert for billing policies, procedures, and best practices

• Act as the primary billing systems expert for Finance Core, Coyote, and Tabs, including setup, maintenance, troubleshooting, and optimization
• Partner with IT and finance leadership on system upgrades, integrations, testing, and process improvements
• Develop reports and dashboards to support billing performance, realization, and revenue analysis
• Ensure data integrity across billing, timekeeping, and financial systems

• Work directly with partners and senior attorneys to resolve billing issues, address client inquiries, and support matter level billing strategies
• Provide guidance and recommendations on billing efficiency, rate management, and client specific requirements
• Support client audits, billing reviews, and information requests

• Lead, mentor, and manage billing staff, ensuring appropriate training, coverage, and performance management
• Establish and enforce billing schedules, deadlines, and quality control standards
• Develop and maintain written billing procedures and training materials

• Monitor billing accuracy, realization rates, aged accounts, and unbilled time in partnership with finance and collections teams
• Identify trends, risks, and process gaps, and propose solutions to improve efficiency and cash flow
• Support month end and year end close activities related to billing and revenue

• Minimum 15 years of progressive law firm billing experience, with demonstrated responsibility for complex billing environments
• Extensive hands on experience with Finance Core, Coyote, and Tabs (required)
• Proven knowledge of legal billing rules, compliance requirements, and client guideline enforcement
• Strong understanding of law firm financial operations, including realization, revenue cycles, and matter economics
• Advanced proficiency in billing systems reporting, Excel, and financial analysis tools
• Exceptional attention to detail with the ability to manage competing deadlines in a fast paced environment
• Strong communication and interpersonal skills, with the ability to work effectively with partners, attorneys, and senior leadership

• Prior experience managing or leading a billing team
• Experience supporting large AmLaw or multi office law firms
• Exposure to e billing platforms and client audit processes
• Bachelor’s degree in Finance, Accounting, Business, or a related field (or equivalent professional experience)

• Leadership and accountability
• Client service mindset
• Process improvement and systems thinking
• Sound judgment and discretion
• Ability to influence senior stakeholders

• Ethics:
  Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold organizational values.
• Interpersonal
  
  Skills:
  
  Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas and tries new things.
• Judgement:
  Display willingness to make decisions; exhibit sound and accurate judgment;…