Senior Teller

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont, and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

We are an equal‑opportunity workplace and affirmative‑action employer, celebrating and supporting a diverse workplace for the benefit of all: our employees, customers, and communities.

• Routinely perform transactions on the service line to provide quality customer service and a positive banking experience by handling financial transactions (i.e. cashing checks, handling deposits/withdrawals, etc.) with a professional attitude
• Actively listen for potential sales opportunities to promote specific bank products and services, and refer customers accordingly
• Conduct customer transactions with accuracy and prepare daily balancing within established operational standards
• Oversee and provide guidance to tellers during daily branch service operations to ensure good customer service and adherence to bank procedures
• Balance branch cash and monitor cash levels; order cash from or ship cash to the Federal Reserve when necessary
• Prepare required regulatory, internal, and operational reports
• Participate with audits of key branch functions
• May perform duties of a Customer Service Representative as needed
• Maintain knowledge of daily ATM balancing and maintenance, if applicable
• Perform other duties as assigned or directed
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensuring ongoing adherence to pertinent policies, procedures and internal controls, and meet all training requirements in a timely fashion
• May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels

• High School Diploma or GED required
• Internal product and services knowledge
• All applicants must be 18 years of age or older
• Travel is required to surrounding branches as needed
• Accurate and proficient math
• Documentation skills with attention to detail
• Excellent interpersonal and communication skills
• Clear thinking and ability to stay focused
• Thorough knowledge of bank products
• Demonstrated leadership qualities
• Must consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility
• Three (3) years of teller experience is normally required

Hours:

37.5 hours/week

Compensation:
Commensurate with experience plus potential for annual merit increase. In ad