Financial Aid Operations Specialist

Financial Aid Operations Specialist

The Financial Aid Operations Specialist is responsible for managing, maintaining, training on, and updating Banner Financial Aid systems, including all patches and testing, as well as developing and automating operational policies and procedures in accordance with U.S. Department of Education requirements. The role is critical to enrollment and financial aid audits, retrieving files, reviewing records, and ensuring accuracy before submission. Working closely with Admissions, Registrar, Bursar, and Clinical Education Operations, the specialist ensures financial aid processes, systems and reporting are integrated to support a positive student experience.

• Reviews and processes Leave of Absence (LOA) and withdrawal requests in alignment with federal and institutional requirements.
• Reviews and supports c‑flag compliance.
• Reviews banner letter reporting and compliance reporting to ensure compliance standards are met and followed.
• Reviews high‑level compliance reporting and provides updates to the operations team.
• Updates policy manual and workflow procedures to maintain compliance with federal aid requirements.
• Identifies potential areas of compliance vulnerability and risk, develops and implements corrective action plans to mitigate risk and improve compliance practices.
• Identifies training requirements and changes, and implements necessary updates to training materials and communications for students and staff.
• Develops, modifies, and provides oversight of the office policies and procedures that follow current U.S. federal guidelines and regulations.
• Supports new institutional initiatives while maximizing operational efficiency, maintaining compliance with U.S. federal and state regulations, and prioritizing service excellence.
• Works cooperatively with other departmental partners.
• Solves complex issues and works both collaboratively and independently in a fast‑paced, high‑stress environment.
• Supports activities related to both internal and external audits.
• Participates in reporting duties; assists in gathering, compiling, auditing, maintaining, and analyzing data for the preparation of records and reports; identifies required data elements to create database queries; creates selection sets.

• Provides coverage for financial aid operations as needed to ensure uninterrupted service to students, staff, and accrediting bodies.
• Performs other duties and special projects assigned by leadership.

This description is not intended to be all‑inclusive. The position may perform other related duties as required to meet the ongoing needs of the department and institution.

• Well‑developed analytical, cognitive, and computer skills.
• Highly skilled in Excel; macros, complex formulas, and development (advanced level required).
• Advanced written and oral communication skills with demonstrated competence to present information effectively in either format.
• Strong analytical, technical, and problem‑solving skills with a focus on compliance and automation.
• Proven technical skills with a specific focus on Banner financial systems to ensure data integrity, compliance, and adequate internal controls.
• Strong interpersonal skills and the ability to work with employees at all levels of the university.
• High degree of personal motivation, independent judgement, and persuasiveness.
• Commitment to continuous improvement and keeping current knowledge of current issues and trends.
• Demonstrated professionalism, integrity, and openness.
• Forward and creative thinking with high ethical standards to develop strategic vision.
• Excellent organizational, time‑management, collaborative skills, attention to detail, and active listening skills.
• Strong interpersonal skills; proven ability to collaborate across multiple departments.
• Possesses sound judgement and is sensitive to issues of policy and process.
• Works independently and collaboratively.
• Uses tact, diplomacy and discretion when handling sensitive and/or confidential matters or materials.

• Bachelor’s degree required;
  Master’s preferred.
• Minimum of five years of progressive experience in Financial Aid…