Manager, Credit and Collections

Job Description

This position is a key, leadership role within the finance team, responsible for overseeing all components of the client’s credit and collections life cycle. This role is highly hands-on and facilitative; one that requires a combination of detailed analysis, team leadership, and a willingness to play an active, internal and client-facing role in managing the firm’s accounts receivable. This role reports to the Senior Director, Credit and Collections and has fiduciary responsibility for the health of the company’s receivables.

• Manage the day-to-day operations of the collections team to ensure timely collection of accounts receivable.
• Serve as the primary escalation point for all complex client inquiries, payment disputes, and negotiations with delinquent accounts.
• Partner with cross-functional internal groups (Brand, Investment) to educate teams on best practices and resolve client billing issues.
• Proactively review receivables to identify any unpaid balances that could result in media disruptions.

• Lead, mentor, and develop credit and collections staff, fostering a high-performance and collaborative environment.
• Establish team goals and objectives, monitor performance against key metrics (e.g., DSO, aging), and provide ongoing coaching.
• Delegate and manage workload across the team to ensure all accounts are properly serviced.

• Own and manage the credit evaluation process for new and existing clients, including financial statement analysis and interpretation of credit reports.
• Establish and monitor client credit limits, working with Brand teams to provide insight and guidance.
• Identify, elevate, and propose mitigation strategies for potential credit risk scenarios to protect the firm’s assets.

• Prepare and present regular reports on collections activity, A/R aging, bad debt exposure, and cash flow forecasting.
• Lead month‑end closing activities for the collections function, including the reconciliation of the A/R sub‑ledger to the general ledger.
• Provide ad hoc reporting and support for both internal and external audits.

• Continuously identify areas of improvement and efficiency within the order‑to‑cash cycle and implement enhanced collection strategies and policies.

• This role does not have any supervisory responsibilities currently. There is the opportunity for supervisory responsibilities in the future.

• Strong analytical and project management skills.
• Advanced Excel skills (including V‑lookups, pivot tables, and other advanced functions).
• The ability to speak to complex financial concepts with both financial and non‑financial stakeholders.
• Deep knowledge of commercial credit, collections, and the full order‑to‑cash cycle.
• Understanding of accounting principles.
• Previous knowledge of a standard media billing process and the media industry is required.

• An effective communicator with strong verbal and written skills, capable of negotiation and de‑escalation.
• A naturally curious problem solver with the ability to develop creative and effective solutions to complex issues.
• Detail‑oriented with exceptional organizational skills.
• An effective time manager, comfortable working with multiple timelines and deliverables under pressure.
• A proven leader and helpful team player with business maturity in a professional setting.
• Someone who takes pride in ownership of work and demonstrates accountability for your team’s results.
• Able to thrive in an agile, fast‑paced environment and seek out feedback proactively.
• Results and solutions‑oriented, consistently motivated, proactive, and resourceful.
• A supporter of and advocate for diversity, equity, and inclusion.

• 5‑7+ years of commercial credit and collections experience, preferably in the media/advertising industry.
• 2‑3+ years of prior supervisory or management experience required.
• Proficiency with Word, PowerPoint, SharePoint.
• Knowledge of SBMS/Media Ocean OX is a plus.
• Professional…