Supervisory Teller- Co-op

Supervisory Teller

Bronx, NY (Co‑op City) – Range: $21.00/hr – $27.75/hr the Supervisory Teller, under limited supervision, is responsible for performing the duties of a Teller as well as overseeing the Teller Line to ensure operational effectiveness and exceptional customer service.

• Supervise day‑to‑day operations of the Teller line by delegating and monitoring work assignments; provide necessary resources that allow Tellers to develop the knowledge and skills needed to succeed.
• Provide technical guidance to staff regarding customer service, operating, and regulatory procedures.
• Cross‑train Teller staff to assist in additional tasks.
• Ensure exceptional customer service is delivered at all times by coaching and motivating Tellers to identify opportunities that enhance client relationships.
• Process transactions that range from routine to advanced, including check cashing, large withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures; interact with customers in a courteous and professional manner.
• Identify and resolve customer service issues and troubleshoot complex problems, engaging branch management when necessary.
• Utilize advanced knowledge of Apple Bank products and services to effectively assist customers.
• Identify sales opportunities and promote Bank products/services by directing customers to the appropriate colleague within the branch, meeting assigned referral goals.
• Ensure compliance with operational controls, including legal, corporate, and regulatory procedures, to minimize risk and protect the financial well‑being of clients; safeguard assigned cash and negotiable instruments.
• Maintain responsibility for cash drawer and follow proper balancing procedures; assist with daily proof.
• Act as a key security agent within the branch and be knowledgeable of Bank’s hold‑up procedures.
• Assist with the daily ATM proof.
• Conduct monthly audits of the cash available to Tellers and maintain branch logs.
• Assist with the opening and closing of the bank vault.
• Schedule Teller breaks and assist in preparing work schedules.

• High school diploma or GED required.
• 2+ years of experience in a Teller position; previous supervisory experience helpful.
• Excellent interpersonal and communication skills (verbal & written) with ability to clearly communicate and explain policies, procedures, and banking floor products/services to Tellers and customers.
• Ability to train, motivate, counsel, and develop staff, and to provide transaction approvals when necessary.
• Display thorough knowledge of all banking floor products/services.
• Display courteous and friendly behavior.
• Basic math skills and computer skills required.
• Detail oriented and able to multitask effectively.
• Display sound judgment and discretion when utilizing confidential information.
• Must be able to work weekends/extended hours and at neighboring branch locations when necessary.
• Mandatory training may require occasional travel.
• Ability to stand for extended periods of time.
• Visa sponsorship not available.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other federally or state legally protected classes.