Doc Support Specialist - C03 - OFALLON

Doc Support Specialist - C03 - OFALLON

Job Req :

Location:

O'Fallon, Missouri, United States

Job Type: On-Site/Resident

Posted:
Jun. 09, 2026

The Doc Support Specialist 3 performs a variety of assignments with limited complexity. The role focuses on ensuring the accuracy of tasks performed under general supervision and established procedures. Responsibilities include servicing a range of products/services, applying detailed knowledge of specialized administrative and technical skills, and interpreting how duties integrate with other team members. The specialist exchanges moderately complex information, applies simple judgment within defined protocols, evaluates solutions, and follows through on issues.

• Review documents for completion and accuracy
• Update multiple systems with information
• Make critical decisions for document completion
• Submit complete files to Fulfillment for review
• Engage in internal/external customer contact
• Ensure all functions are performed accurately, timely and in compliance with audit and procedural requirements
• Maintain and update departmental Access database
• Assist with training of new hires within the work unit
• Appropriately assess risk when making business decisions, safeguarding Citi’s reputation, clients and assets, and ensuring compliance with applicable laws, rules, and regulations. Escalate, manage, and report control issues with transparency.

• One year of relevant service
• Excellent organizational skills with a focus on details
• Experience in an operational environment preferred
• Demonstrated analytical and problem‑solving skills
• Intermediate computer, math, and data entry skills
• Ability to multitask and prioritize work
• Prior work experience in a related job that provides a good understanding of activities, policies, procedures, and concepts of the work area
• Prior experience with supplemental insurance products preferred. Accurate and detail‑oriented; sound judgment.

• High School diploma or equivalent

9:30 AM – 6:00 PM, Monday – Friday

Estimated annual salary: $40,560.00 – $52,080.00. Discretionary and formulaic incentive and retention awards may also be offered to eligible employees.

Citi offers competitive employee benefits, including medical, dental, and vision coverage; 401(k); life, accident, and disability insurance; wellness programs; paid time off (vacation, sick leave, holidays); and additional benefits that may vary by jurisdiction, job level, and date of hire. For more information, visit

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review the Accessibility at Citi, the EEO Policy Statement, and the Know Your Rights poster.