Mortgage Customer Outreach Specialist

Position: Mortgage Customer Outreach Specialist I
Location: New York

## Mortgage Customer Outreach Specialist IApplyremote type:
Hybrid Position locations:
Getzville, NYtime type:
Full time posted on:
Posted Todayjob requisition :
R86458#
** Overview:
** This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early stages of default (60 or less days delinquent).##
*
* Primary Responsibilities:

*** Initiate contact with consumers in the earliest stages of default on their mortgage loans with M&T in an effort to collect past due payments, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
* Collect consumer financial information, assess consumer’s ability to repay their delinquency, identify appropriate solutions and arrange repayment plans as necessary.
* Handle inbound calls from various internal departments and consumers concerning all mortgage loan products in the early stages of delinquency.
* Communicate all applicable state-specific call compliance requirements on both inbound and outbound calls received/made.
* Identify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of appropriate course of action.
* Identify and resolve problematic account situations where appropriate, referring more complex problems to the supervisor.  Understand the workflow necessary for account maintenance/corrections.
* Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
* Promote an environment that supports belonging and reflects the M&T Bank brand.
* Complete other related duties as assigned.##
** Scope of Responsibilities:
** Initiates direct contact with consumers.##
** Education and Experience

Required:

** A combined 2 years’ higher education and/or relevant work experience.

Ability to communicate effectively and professionally over the phone.

Excellent communication and customer service skills.

Proficiency with word processing and spreadsheet software.##
** Education and

Experience Preferred:
** Associate’s degree.

Collections experience.

Knowledge of M&T systems.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
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