Transaction Banking Business, Cash Management Service (“CMS”) Implementation

The Global Transaction Banking Department (GTBD) Americas Office provides a wide range of transaction banking services, including payments and collections, liquidity management, cash pooling, trade finance (L/C, Supply Chain Finance, Standby L/C), FX, and treasury‑related solutions.

The GTB Americas Office acts as a regional hub for cash and treasury management services across the U.S., Canada, Mexico, and Brazil, working closely with Head Office (Tokyo), overseas branches, Product teams, IT, Operations, and Sales to support Japanese, Asian, and U.S. corporate clients.

The role requires frequent coordination with overseas stakeholders for complex and cross‑border implementations.

The Analyst / Associate level CMS Implementation Manager is responsible for the end‑to‑end implementation of Cash Management Services, ensuring accurate setup, timely delivery, and a smooth onboarding experience for clients.

The role focuses on managing implementation processes, coordinating stakeholders, and supporting clients throughout onboarding.

While prior exposure to specific cash management products or connectivity solutions is beneficial, the role is designed for candidates who are willing to learn and grow into more complex implementations over time.

• Support and manage implementation of Cash Management Services (CMS) for corporate clients.
• Coordinate with clients, vendors, Sales, Product Managers, Operations, IT, and overseas offices throughout the implementation lifecycle.
• Ensure implementation tasks, documentation, and registrations are completed accurately and on time.
• Support clients during onboarding and post‑go‑live stabilization.
• Participate in product enhancement initiatives and internal process improvements.
• Perform related administrative and reporting duties.

• Confirm client‑subscribed services and system settings using internal systems.
• Communicate with clients to understand and clarify CMS requirements.
• Prepare, review, and process CMS‑related service agreements and registration forms.
• Support initial setup and testing in coordination with relevant internal teams.
• Organize and host meetings with clients, vendors, and internal stakeholders as needed.
• Monitor services after onboarding and support issue resolution.
• Maintain strong client relationships through timely and professional communication.

• Manage multiple implementation projects in parallel with appropriate prioritization.
• Coordinate with Head Office (Tokyo) and overseas branches for cross‑border implementations.
• Act as a liaison between Sales, Product Managers, Operations, IT, and clients during implementation.

• Manage multiple implementation projects in parallel with appropriate prioritization.
• Coordinate with Head Office (Tokyo) and overseas branches for cross‑border implementations.
• Act as a liaison between Sales, Product Managers, Operations, IT, and clients during implementation.

• Maintain deal lists and implementation status records.
• Provide implementation‑related statistics and reporting as required.
• Monitor CMS fee registration and related operational items.
• Support Sales by providing customer registration and implementation‑related information.

• Required
• Business‑level proficiency in English and Japanese.
• Bachelor’s degree or higher.
• 2–5 years of relevant experience in financial services, transaction banking, or a related field (depending on level).
• Ability and willingness to learn internal systems, products, and processes.
• Strong organizational and analytical skills.
• Ability to manage multiple tasks and priorities in a fast‑paced environment.
• Positive, hands‑on attitude toward complex internal processes.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook).
• Communication skills, and the adaptability to respond flexibly according to the specific circumstances of the clients, Sales, Product Managers, Operations and IT.
• Preferred
• Korean language proficiency.
• Experience with Host to Host connectivity and/or specific cash management products…