Business Banking Workout

Overview

Provide support to Relationship Managers, Workout Officers, Collection Specialists and Legal Liaisons. Research, gather, prepare and validate appropriate documentation associated with the workout strategy.

• Support Workout and Collections – facilitate work between the two groups.
• Upload new assignments to system of record, ensuring all customer data and files are in place.
• Generate system maintenance requests in preparation for file hand‑off/assignment.
• Coordinate the disposition of completed files based on department reporting and scan/warehouse appropriately.
• Authorize or decline transactions through the overdraft process and prepare a management report to identify patterns of overdraft activity.
• Prepare payments received and/or deposit account offsets.
• Prepare check requests, demand letters, appraisal orders and bankruptcy proof of claims.
• Research, gather, prepare and validate appropriate documentation associated with the Workout strategy for legal and repossession referrals.
• Assist with the preparation of the Small Business Association default package, preparing payment histories, obtaining required documentation and providing ongoing research support throughout the claim process.
• Research remediation cases as required for BSA/AML; update documentation in appropriate system.
• Adhere to applicable compliance/operational risk controls in accordance with company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.

• Interact with all levels of personnel across business lines (CAM Collections, Workout, Legal, and Recovery), BB Product, Regional Management, SBA, and CAM management staff.
• Work under general supervision and guided by bank rules and procedures or external regulations.

• Combined minimum of 2 years’ higher education and/or work experience, including a minimum of 1 year customer service, customer facing or collections experience.
• Proficient personal computer skills, including word processing and spreadsheet software.
• Detail oriented.
• Strong verbal and written communication skills.

• Bachelor’s degree.
• Banking or financial industry experience.
• Knowledge of M&T Bank systems.

The pay range for this position is $18.68 - $31.14 hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Getzville, New York, United States of America.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug‑free workplace.