Mortgage Loan Officer Assistant II NY

Location: New York, New York, United States of America

Hours: 40 hours per week

Pay: $25.50 - $36.00 USD

Line of Business: Sales & Customer Distribution Support

The Mortgage Loan Officer Sales Assistant II provides a wide range of duties related to the day-to-day sales functions of Mortgage Loan Officers (MLO). The role acts as the main facilitator for communications between the MLO and sourcing agents, customers, vendors, mortgage operations and sales support, and serves as a central point of contact for customers to resolve issues.

• Assists high-producing loan officers in the effective and timely completion of loan applications.
• Actively manages the document collection process from origination to closing.
• Manages the Mortgage Loan Officers pipeline, including tracking all deliverables and updating borrowers on loan status.
• Works with customers to set expectations regarding rate inquiries, third-party providers, loan status, and other necessary information.
• Confirms appointments and reviews with customers the documents needed at the time of application to ensure efficiency.
• Facilitates application process by interfacing with customers for full or partial applications.
• Discusses products and pricing upon request of, or in the absence of, the loan officer.
• Reviews files in detail to anticipate potential issues related to income and assets, and remedies potential issues before the file is sent to underwriting.
• Assists in structuring deals to meet underwriting guidelines.
• Advocates for client files and manages the file through the underwriting escalation process when necessary.
• Understands TD underwriting guidelines and can clearly communicate and explain them to borrowers.
• Writes credit memos for loans explaining unique circumstances and summarizing the lending request.
• Serves as a liaison between Loan Officer and Mortgage Operations, Sales Support.
• Assists in developing a customer database to support the pursuit of new marketing opportunities.
• Follows up with sales leads on behalf of the MLO utilizing strong verbal or written communication skills.
• Proactively manages the lead pipeline in concert with the MLO.
• Establishes strong relationships with the MLO’s referral partners independent of the MLO.
• Assists in other areas as needed.
• Provides a high level of customer service to both internal and external customers.

• High School Diploma or GED.
• 2–3 years of related experience.
• Strong understanding of underwriting and mortgage guidelines.
• Exceptional interpersonal and sales skills for following up with prospective borrowers.
• Sound knowledge of mortgage lending, products, policies, and procedures.
• Demonstrated computer skills, including proficiency with basic mortgage loan origination systems.
• Highly developed customer service skills and ability to explain complex mortgage information in simple terms.
• Ability to operate effectively in a dynamic, detail-oriented environment.
• Knowledge of mortgage laws and regulations, including Home Mortgage Disclosure Act, RESPA, and RegZ.
• Knowledge of state and federal agency mortgage loan guidelines and regulations.
• Organized and detail-oriented.
• Ability to prioritize workload and meet deadlines.
• Ability to maintain confidentiality of sensitive information.
• Strong verbal and written communication skills.
• Strong computer skills.
• Must be eligible for employment with a covered financial institution under RegulationZ and eligible for registration as a registered mortgage loan originator with the NMLS.
• Must pass a satisfactory criminal background check, credit report, and statements regarding any administrative, civil, or criminal findings.

This position falls within the definition of Loan Originator as defined under RegulationZ of the Truth in Lending Act and the definition of Mortgage Loan Originator under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008. Eligibility and registration requirements are as described above.