CAM Estate​/Probate Specialist

Overview

Receive and verify notification of debtor death. Contact attorneys or executors to find out intentions for the debt.

• Depending on debtor intentions, continue to manage account until payment is received on both secured and unsecured accounts.
• Prepare analysis of collateral to determine potential loss mitigation options and/or default resolution.
• Negotiate loss mitigation options including settlements, short‑sales, refinancing, etc.
• Manage the Probate Finder relationship, and make recommendations for process improvements.
• Perform skip‑tracing, order title searches, and analyze credit reports to validate lien position.
• Determine if there is life insurance on the account; gather appropriate information to file a claim and follow‑up with the insurance company for resolution.
• Monitor daily file from Probate Finder, research notifications and estate matches, manage the Proof of Claim and satisfaction of claim process.
• Receive and distribute incoming mail; accept incoming calls from a variety of stakeholders and determine appropriate action.
• Adhere to applicable compliance/operational risk controls in accordance with company or regulatory standards and policies.
• Maintain internal control standards, including timely implementation of audit points and issues raised by external regulators.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.

This position involves customer contact and collections activity.

• Combined 3 years of higher education and/or work experience, including a minimum of 1 year in collections or customer service.
• Experience with word processing, spreadsheet and presentation software.
• Detail oriented with strong verbal and written communication skills.
• Bachelor’s degree (preferred).
• Knowledge of M&T Bank systems (preferred).

M&T Bank is committed to fair, competitive, and market‑informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

We offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.