Cash and Trade Processing Representative

Job Overview

The Public Sector Lockbox business is a multi‑shift, 363 days‑per‑year operational unit that provides a variety of services to government clients to assist them in managing their receivables and sensitive documents. The core function of this business in Getzville is Data Entry.

A successful candidate must be able to work weekends/holidays, additional hours as required and successfully complete the government‑required background check. The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned as necessitated by business demands.

• Must work one weekend day.
• Second Shift: Tuesday‑Saturday 5:00pm – 1:30am.
• No WFH opportunity – position is site‑dependent.

• Accountable for meeting or exceeding quality and productivity standards in all data entry functions including the auditing of those functions.
• Demonstrate a high level of focus and attention to detail, ensuring strong quality and minimizing rework.
• Readily and positively adapt to changes in deadlines and daily work assignments.
• Expected to escalate observed issues timely and appropriately.
• Proactively identify opportunities for process improvements yielding increased productivity and efficiency.
• Professionally interact and positively collaborate with team members, peers and managers across shifts to ensure client timelines and quality requirements are met.
• Assist with staff education as needed.
• Operate within a highly regulated, high‑security environment; adhere to all departmental and corporate policies and procedures, dress code, client requirements and compliance guidelines.
• Accept feedback constructively.
• Actively engage in cross‑site, cross‑shift committees and initiatives.
• Actively contribute to a positive team environment and culture.
• Embrace change and support business directives.
• Treat everyone with dignity and respect.
• Adhere to Citi values and code of conduct.
• Other duties to support the business as needed.

• Demonstrated history of strong interpersonal skills and positive peer engagement in a diverse environment.
• Ability to work in a fast‑paced, team‑oriented operation with strict deadlines and service levels.
• Flexible and adaptable, able to multi‑task and prioritize in a high‑paced processing environment with strict deadlines and service levels.
• History of working well within a team environment, working toward a common goal requiring respectful communication and teamwork.
• Excellent attention to detail, targeting straight‑through‑processing.
• General PC proficiency, including MS Office and Lockbox applications.
• Public Sector Lockbox operations experience preferred.
• Excellent written and verbal communication skills.
• Self‑motivated with strong time‑management skills.
• Highly motivated and execution‑driven.
• Ability to work a flexible schedule to accommodate weekends/holidays and additional hours as required.
• Prior Lockbox, payment processing, banking experience or operations experience preferred.
• Strong data entry skills.
• Manual dexterity required – all tasks are repetitive.
• U.S. citizenship or permanent residency (green card) is required.
• Must be able to speak, write and understand English.
• Must pass an extensive background check including criminal, credit and drug checks (renewed every 5years).
• High school diploma or GED required.

High school diploma or equivalent.

Citi’s offerings may include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental and vision coverage; 401(k); life, accident and disability insurance; and wellness programs. The company provides paid time off packages, including planned time off (vacation), unplanned time off (sick leave) and paid holidays. Further information on employee benefits can be found at

Citi is an equal‑opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and apply for a career opportunity, visit the Accessibility page.

View Citi’s EEO Policy Statement and the Know Your Rights poster.