Enrollment Bursar Manager; HEA - Office Bursar

Enrollment Bursar Manager (HEA) - Office of the Bursar

The Deputy Bursar reports to the Bursar Director and supports the operational management of the Office of the Bursar. Working collaboratively with the Director, this position assists in overseeing the administration of student accounts and ensures the accurate billing, collection, and reconciliation of tuition and fee payments in accordance with College and University policies.

The Deputy Bursar plays a key role in maintaining effective internal controls, supporting student services, and ensuring compliance with university financial procedures while providing high-quality customer service to students, faculty, and staff.

• Administer College and University policy regarding the collection of tuition and fees.
• Supports the development and implementation of processes to ensure the prompt billing and timely collection of payments due to the College for tuition and fees, financial aid, third party payments, tuition waivers, and miscellaneous business transactions.
• Oversee all outreach to students regarding tuition account billing, and collections.
• Audit and analyzes financial accounting reports and maintains accurate records, compile data and run appropriate queries in CUNYfirst, and report findings to management.
• Communicate and maintain policies, procedures, and internal controls for the accounting of cash, checks and other payments, and for the deposit of such payments.
• Perform reconciliation and assists in monitoring receivables and improving collections.
• Manage the student payment advisement process and ensure quality service.
• Ensure compliance with College and University Cash Accountability policies regarding the collection and accounting for tuition and fees and manage the full collections process from when students first incur a balance through to collection agency placement.
• Manage and schedule staff and serve as an escalation point for cashiers. Resolve escalated student issues.
• Provide customer service and operational support to all constituents of CCNY in banking, billing, collections, and loans.
• Identify and troubleshoot operational or system processing issues and recommend possible solutions to enhance efficiency.
• Perform other related duties, such as generating productivity reports and other financial documents, as assigned.

Bachelor’s degree and six years’ related experience required.

Preferred Qualifications:

• Master’s Degree in business administration, finance, higher education administration, public administration, or related field.
• Ability to work collaboratively across various student service areas a must.
• Prior Supervisory Experience

• Knowledge of federal and state financial regulations, and university policies and procedures.
• Ability to prioritize, plan, organize, and oversee multiple tasks effectively.
• High level interpersonal skills and the ability to resolve difficult situations.
• Demonstrated supervision, and leadership skills.
• Some knowledge of Financial Aid regulations.
• Ability to work flexible hours when operational needs require.
• High level of accuracy and attention to detail.

Manages a College student accounts function and related activities.

• Participates in developing and implementing strategies, policies and procedures to ensure the prompt billing and timely collection of student receivables.
• Manages daily office operations; supervises the accuracy and security of student revenue transactions; enforces College and University policies regarding the collection of tuition and fees.
• Analyzes office performance against revenue targets and other relevant benchmarks; recommends and implements improvements.
• Assists management with developing strategic plans, evaluating outcomes and ensuring compliance with legal requirements.
• Prepares analytical and statistical reports for management.
• May serve as College's Return to Title IV Compliance Officer.
• May manage professional and/or clerical staff.
• Performs related duties as assigned.

Salary Range: $86,741 - $105,816. Salary commensurate with education and experience.

CUNY is in the process of implementing salary schedule increases.…