Director, Payment Operations , NY

Location:

New York, NY, United States. You only need to apply to one location if there are multiple listed for the job.

We're looking for a Director, Payment Operations to join our San Francisco office and help scale the operational backbone behind Ripple's payment products. This is a high-impact role at a company redefining how value moves around the world.

Reporting to the Senior Director of Product Operations, you'll build a scalable, 24/7 operating model that connects complex financial products to seamless operational delivery. You'll support Ripple's core payment products optimizing processes and applying a systems-thinking approach to automate operations at global scale. You'll partner closely with Product, Trading, Risk, Treasury, and Engineering to make execution reliable, fast, and repeatable.

• Collaborate with Product, Trading, Treasury, and external customers to ensure timely settlement of crypto and fiat funds across products
• Build programs and strategies that identify and resolve discrepancies quickly, coordinating across internal partners and counter parties
• Support exchange and bank connectivity, integrating data into core operational processes
• Lead the transformation of reconciliation from manual to automated across a suite of products
• Assess risks and requirements across asset types, including cryptocurrencies, to respond quickly to market activity and exceptions
• Become a go-to expert on finance operational flows by documenting and refining existing processes with key partners
• Support a globally distributed customer base for our 24x7 offerings, including weekend and holiday activity

• 10+ years in operations supporting payment services, trading, or middle office, with at least 3–5 years in a leadership capacity
• A sharp eye for detail and the ability to stay organized and solve problems in a fast-moving environment
• Familiarity with payment services, collections, markets, and instruments (e.g., OTC, crypto, derivatives) and core reconciliation principles
• Comfort working in Google and Microsoft applications (ideally Excel and VBA)
• Experience building and/or supporting connectivity with banks, exchanges, or crypto platforms
• Exposure to automation initiatives and SQL query creation for daily operations is preferred

$200,000 — $250,000 USD

Do Your Best Work

• The opportunity to build in a fast-paced start-up environment with experienced industry leaders
• A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
• Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
• In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
• Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
• We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

• Competitive salary, bonuses, and equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
• Employee giving match

• R&R days so you can rest and recharge
• Generous wellness reimbursement and weekly onsite & virtual programming
• Generous vacation policy - work with your manager to take time off when you need it
• Industry-leading parental leave policies. Family planning benefits.
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.