Participation, Syndication and Commercial Loan Servicing Manager

Participation, Syndication and Commercial Loan Servicing Manager

Full Time New York, NY, US

6 days ago Requisition

Salary Range: $90,000.00 To $ Annually

The Participation, Syndication, and Commercial Credit Operations Manager is responsible for the operational oversight, servicing, and administration of loan participations, syndicated loan facilities, Letters of Credit (LCs), and Lines of Credit (LOCs), where the Bank acts as either Lead Bank or Participant Bank. This role ensures that complex commercial credit products are accurately booked, serviced, reconciled, and reported in accordance with credit approvals, executed agreements, regulatory requirements, and internal control standards.

The position includes direct management and mentorship of staff, cross‑functional coordination, procedure ownership, and audit and examiner readiness.

• Oversee the end‑to‑end operational lifecycle for loan participations and syndicated facilities, including participations purchased and sold.
• Review executed participation and credit agreements and servicing terms are accurately reflected in servicing systems.
• Validate transaction structure, hold levels, percentages, servicing fees, and Lead vs. Participant Bank responsibilities.
• Ensure accurate boarding and system setup for participations, syndications, Letters of Credit, and Lines of Credit.
• Confirm rates, percentages, accruals, fees, utilization limits, and general ledger alignment.
• Resolve booking issues and coordinate with system administrators and vendors.
• Oversee payment processing, allocations, and participant remittances.
• Perform or oversee reconciliations between loan systems, participant records, and the general ledger.
• Investigate and resolve servicing exceptions in coordination with Accounting and Treasury.
• Manage operational oversight of commercial Lines of Credit, including revolvers and committed facilities.
• Oversee draw approvals, utilization tracking, repayments, renewals, and amendments.
• Support reporting and monitoring of LOC balances and availability.
• Manage, coach, and mentor staff supporting participation, syndication, LC, and LOC activities.
• Provide day‑to‑day supervision, work allocation, and quality control.
• Support onboarding, training, performance feedback, and professional development.
• Ensure compliance with Credit Policy, procedures, and regulatory requirements.
• Maintain audit‑ and examiner‑ready documentation.
• Respond to internal audit, regulatory, and external review requests.
• Serve as an operational liaison with Credit, Lending, Accounting, Treasury, Compliance, Legal, and Technology.
• Maintain and enhance procedures, job aids, and training materials.
• Identify process improvements and automation opportunities.
• Serve as backup support to Department Manager, including any required administrative duties.

• Bachelor’s degree or equivalent experience.
• 2-5 years of experience in commercial banking/Consumer Banking/bank marketing.
• Thorough knowledge of pertinent Policies & Procedures.
• Core competency in all compliance and Patriot Act provisions.
• Excellent verbal/written communication and interpersonal skills.
• Computer literate including Microsoft Access, Word, Excel and Outlook.

Effective February 18, 2025, employees in office‑based positions will be working a Hybrid work schedule consisting of three days or more, on‑site per week, Monday‑Thursday, although the specific days may vary by site or organization, with Friday designated as a remote‑working day, unless business‑critical tasks require an on‑site presence. This Hybrid work model does not apply to, and daily in‑person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site;

positions covered by a collective‑bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as “remote.”