Shared Service Center Associate

Location

• Charlotte, NC
• Miami, FL
• Houston, TX
• New York City, NY

Grameen America is a nonprofit microfinance organization dedicated to helping low‑income women entrepreneurs build businesses to enable upward financial mobility. We envision an inclusive society in which all entrepreneurs, regardless of gender, race or income, have access to fair and affordable financial services. We provide affordable capital, credit- and asset-building, education and peer support to enable our members to boost their business income, create jobs and transform communities.

Founded by Nobel Peace Prize laureate Muhammad Yunus in 2008, Grameen America is now the fastest growing nonprofit microfinance organization in the U.S., having achieved tremendous milestones in its first 16 years of operations, investing in 220,000 low‑income women entrepreneurs while demonstrating measurable impact. Our members have repaid their loans at a rate of over 99% and have become economic drivers in their communities.

The Shared Service Center Associate reports to the Director of Shared Services and assists with the accounting and reconciliation processes in our Shared Services Center, a team within the Controllership group that handles back-office accounting for all branches. This role offers growth and learning opportunities for the right candidate.

• Daily reconciliation of a large volume of loan repayments using Black Line.
• Ensure integrity of data in Mambu by correcting reconciling items identified during review.
• Investigate returned payments to determine legitimacy of chargeback activity and process updates in Mambu.
• Commit to learning Black Line for repayment/disbursement reconciliations.
• Assist in training branch staff in reconciliation processes and Black Line when needed.
• Verify daily loan disbursement activity as per disbursement partners’ data matches Mambu.
• Prepare journal entries in Mambu as needed.
• Assist other team members in various accounting processes and loan testing as needed.
• Perform other related duties as assigned, supporting projects or priorities that advance the mission.

• 1–3 years of experience working for a micro‑lending institution is a plus.
• Committed team player with excellent written and verbal communication skills.
• Strong Excel skills and proficiency in Microsoft Office suite.
• Spanish language skills are a plus.
• Proficiency with and interest in technological methods for improving workflows and increasing productivity.

• Attend required in-person quarterly staff meetings in New York City.
• Hybrid remote/on‑site schedule with travel to NYC offices.

• Medical, dental, and vision insurance plans.
• Paid holidays, vacation and sick time.
• 401(k) retirement savings plan.
• Flexible Spending Account (FSA).
• Wellness platform with two free coaching sessions per month.
• Opportunity for advancement.
• And more!

Grameen America is an Equal Opportunity Employer (EEO) committed to diversity and inclusion in its workplace. Grameen America employment decisions are based on job requirements and individual skills and qualifications without regard to the applicant’s race, ethnicity, color, religion, sex, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Grameen America, Inc. participates in the E‑Verify program.

Must be able to legally work in the U.S.

Visa sponsorship is not provided.