Workforce Cap Analyst

Workforce Cap Analyst Job Req

Chennai, Tamil Nadu, India

Hybrid

Jul. 08, 2026

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

The Workforce Cap Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Research and interpret factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices.

Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develop working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

• Performs workforce analytics, monitoring, assessing, and analyzing and/or evaluating workforce data.
• Performs short- and long-term capacity planning analysis. Make judgments and formulates recommendations on policies, procedures or practices.
• Independently identifies capacity issues and recommends solutions.
• Apply good understanding of how the team interacts with others in accomplishing the goals of the area.
• Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data.
• Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices.
• Limited but direct impact on the business through the quality of the tasks/services provided. Develop working knowledge of industry practices and standards. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• 1-3 years relevant experience
• Basic level experience in a related role (combination of education/experience).
• Basic analysis and reporting skills

• Bachelor’s/University degree or equivalent experience

• Must be willing to work in India Night shifts and rotational based on shift schedules (24
  * 7 Operational)

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Operations - Core

Workforce Capacity

Full time

Please see the requirements listed above.

For complementary skills, please see above and/or contact the recruiter.

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