Mortgage Group Leader II

Overview

Provide work leadership over a Mortgage unit work team requiring highly specialized knowledge of mortgage products, regulations, and policies. Perform non‑routine work with independent judgment, including process documentation, training, and resolving specialized issues across multiple business lines.

• Lead business unit work teams across multiple product lines.
• Monitor workflow and act as liaison between the unit and management.
• Notify necessary parties of irregularities relative to standard mortgage guidelines.
• Perform day‑to‑day vendor management and problem resolution.
• Interpret legal and bank documents, analyze circumstances, and recommend action steps to management.
• Drive process improvement and implementation of initiatives.
• Coordinate with Corporate Compliance and Legal on customer issues.
• Research and resolve complex internal and external customer issues.
• Lead special project representation, including projections and process initiatives.
• Maintain databases and spreadsheets; produce daily, weekly, and monthly departmental reports.
• Document internal processes and develop methods for continuous improvement.
• Produce departmental procedures and conduct ongoing training to ensure compliance.
• Ensure adherence to all regulatory requirements and guidelines.
• Work closely with internal and external customers such as Management Companies, Homeowner Associations, Loan Officers, Processors, and Underwriters.
• Identify risk‑related issues requiring escalation to management.
• Promote an inclusive environment that reflects the M&T Bank brand.
• Complete other related duties as assigned.

Works under minimal supervision; internal contacts within the department and across M&T departments; external contacts include attorneys, customers, dealers, vendors, and outside agencies.

Train staff; prioritize and delegate daily work.

Required: Combined total of 4 years of higher education and relevant work experience in a banking operations environment, including 1 year of work leadership experience.

Preferred: Bachelor’s degree. Proficiency in PC skills, including Excel, Word, email platform, and Adobe. Knowledge of retail requirements, state specifics, product, investor, and compliance requirements. Ability to make sound decisions, adapt to new policies, and improve processes and workflow. Strong verbal and written communication, organization, multitasking, attention to detail, and teamwork skills.

Pay range: $22.61 – $37.67 hourly (USD). Salary is based on knowledge, skills, and experience.

Ballston Lake, New York, United States of America.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information, or any other characteristic protected under applicable federal, state or local laws.