Senior Credit and Collections Manager

About Netflix

At Netflix, our mission is to entertain the world. Together we write the next episode by pushing the boundaries of storytelling, global fandom, and cutting‑edge technology.

We are looking for a Senior Credit and Collections Manager to develop a sophisticated and best‑in‑class credit and collections management environment. The role is central to our global Internet TV network, helping to grow and evolve revenue‑generating initiatives across the globe.

• Partner with Revenue Accounting, Business Operations, Sales, and other business leads to design, implement, and refine credit and collections policies for multiple revenue and payment streams, including ads, partnerships, payment processors, and consumer products.
• Implement tools and solutions (1st and/or 3rd party) to enable a highly automated, scaled, and risk‑balanced credit and risk management process.
• Manage the processing of customer credit to ensure accuracy and efficiency.
• Lead the global AR and Collections team and related workflows to meet and exceed critical KPIs.
• Lead the Dispute Management function and drive SLA performance to ensure disputed invoices are cleared for collection.
• Oversee maintenance of accurate customer credit records using ERP systems such as Workday.
• Collaborate with cross‑functional teams during the negotiation phase of large deals, focusing on minimizing DSO.
• Develop, design, and lead the process for customer inquiries and monitoring related to credit and collections, providing prompt and effective solutions.
• Develop and refine credit and collections metrics and strategies to achieve best‑in‑class performance.
• Perform detailed tracking and analysis of credit and cash collections and collaborate with internal accounting teams to ensure proper treatment under US GAAP.
• Support monthly accounting close activities, presenting KPI and SLA performance and strategic efforts to improve such metrics.
• Identify process gaps and drive projects to simplify and automate manual workflows.

• Thrive in a fast‑paced environment with high volume transactions, tight deadlines, and multiple focus areas concurrently.
• Deep knowledge and expertise in Credit and Collections Management policies and operations.
• A passion for building from the ground up with a vision toward a best‑in‑class future and scale.
• Ability to maintain a high level of accuracy in preparing and entering financial information.
• A great communicator who cultivates strong cross‑functional relationships and presents effectively to internal teams and external partners.
• Intellectually curious and passionate; ask probing questions, challenge the status quo, and improve processes.
• Organized, detail‑oriented, and a speedy learner, eager to become an expert and succeed.
• Exemplifies Netflix Culture and aspires to drive toward a best‑in‑class Credit, Collections, and Dispute Management ecosystem.
• Tech‑forward vision for how AI can be utilized across coverage areas.
• Ability to deal with ambiguity and execute required tasks successfully.

• 10+ years of relevant experience in credit and collections management.
• Bachelor’s Degree in a finance‑related field.
• Proven project management experience, developing and iteratively improving multiple processes to enable scale and efficiency.
• Strong leadership skills with experience developing and mentoring others.
• Experience leading a geographically dispersed global credit and collections operations team.
• Advanced ability to navigate large data sets and turn data into actionable narratives for change.
• Experience with cloud‑based ERP systems;
  Workday Financials a plus.
• Experience with other credit and collections cloud‑based third‑party systems and ticketing tools is a plus.

The compensation range for this role is $ – $. Netflix provides a comprehensive benefits package, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings, Flexible Spending Accounts, Family‑forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full‑time…