Relationship Banker - Springfield Gardens ​/ Jamaica Area - Bilingual Creole Required

Responsibilities

• Engage clients in the lobby to educate and assist with conducting transactions through self‑service resources such as mobile banking, online banking, or ATM.
• Accurately and efficiently process cash transactions for clients as needed.
• Have deep conversations with clients to gain in‑depth knowledge of their financial and life priorities and connect them to solutions that meet those priorities.
• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.

• Bilingual Creole required.
• Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborate effectively to get things done, building and nurturing strong relationships.
• Display passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
• Confident in identifying solutions for new and existing clients based on their needs.
• Communicate effectively and confidently, comfortable engaging all clients.
• Learn and adapt to new information and technology platforms.
• Educate clients on how to conduct simple banking transactions through self‑service technologies (e.g., ATM, online banking, mobile banking).
• Apply strong critical thinking and problem‑solving skills to meet clients’ needs.
• Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Efficiently manage time and capacity. Focus on results while acting in the best interest of the client.
• Be available to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.
• Experience in financial services and knowledge of financial services industry, products and solutions.
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor’s Degree or business‑relevant Associate’s Degree such as business management, business administration or finance.
• High School Diploma / GED / Secondary School or equivalent.
• Adaptability, business acumen, customer and client focus, oral communications, problem solving, account management, client experience, branding, client management, client solutions advisory, relationship building, business development, pipeline management, prospecting, referral identification, referral management.

This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to make a genuine impact and contribute to sustainable growth.

Shift: 1st shift (United States of America). Hours per week: 40.

Pay range: $25.00 – $26.77 hourly. This role is compensated with a base salary and is not incentive eligible. Pay range and related details are determined based on experience, education, and skill set.

US – NY – Jamaica – TH ST – JAMAICA BC (NY5105), US – NY – Springfield Gardens – 21602 Merrick Blvd (NY5103)