Relationship Banker St Louis West Springfield Columbia

Job Overview

This position is a client‑facing role responsible for engaging clients in the lobby to educate and assist with conducting transactions through self‑service resources such as mobile banking, online banking, or ATM, and accurately processing cash transactions.

• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet financial needs.
• Follow established processes and guidelines to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.

• Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results.
• Collaborative and able to build strong relationships.
• Passion, commitment and drive to deliver an experience that improves clients’ financial lives.
• Confidence in identifying solutions for new and existing clients based on their needs.
• Strong communication skills and comfort engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidence in educating clients on simple banking transactions through self‑service technologies.
• Strong critical thinking and problem‑solving skills.
• Commitment to following established processes and guidelines and to adhering to all applicable laws and regulations.
• Efficient management of time and capacity.
• Focus on results while acting in the best interest of the client.
• Willingness to work weekends and/or extended hours and to travel to any financial center within a reasonable distance.

• Experience in financial services and knowledge of industry products and solutions.
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor’s Degree or an associate’s degree in business management, business administration, finance or a business‑relevant field.

• Adaptability
• Business acumen
• Customer and client focus
• Oral communications
• Problem solving
• Account management
• Client experience
• Branding
• Client management
• Client solutions advisory
• Relationship building
• Business development
• Pipeline management
• Prospecting
• Referral identification
• Referral management

High School Diploma / GED / Secondary School or equivalent.

Shift: 1st shift (United States of America). Hours per week: 40.