Loan Operations Officer

Job Title:

Loan Operations Senior Supervisor - NYR

Department: OP - Loan Operations

Classification:
Exempt

Reports to:

Loan Operations Manager

Summary/Objective:

Responsible for the administration and daily operations of the Loan Operations Department, including processing loan and credit-related transactions, maintaining loan records, ensuring regulatory compliance, supporting Treasury Operations activities, and coordinating with Head Office on core system enhancements. Provides operational leadership, staff training, and departmental oversight to ensure accurate, efficient, and compliant processing of loan and treasury transactions.

Essential Duties and Responsibilities:

• Assist the Department Manager with daily operational functions and departmental administration.
• Supervise Loan Operations staff and workflow in the Manager's absence.
• Train new employees and cross-train backup team members.
• Perform escrow analysis and administration, including coordinating with LERETA to ensure the timely and accurate disbursement of property taxes and insurance premiums, reconciling escrow accounts, resolving escrow-related exceptions, and maintaining compliance with applicable policies and regulations.
• Prepare/reconcile month-end reporting, including mortgage and Fannie Mae reporting requirements.
• Review incoming correspondence and loan applications for completeness and accuracy.
• Collaborate with Head Office on core system upgrades, enhancements, and testing.
• Process loan transactions, including:
  • New loan disbursements
  • Lines of credit advances
  • Construction loan advances
  • Loan payments
• Maintain loan records and files, including:
  • Interest rate changes
  • Loan extensions
  • Address updates
  • ORE (Other Real Estate) accounts
  • Non-accrual loans and charge-offs
• Respond to inquiries regarding syndicated loans from business teams and agent banks.
• Monitor daily Loan Operations activities to ensure accuracy, timeliness, efficiency, and compliance.
• Process Treasury Operations transactions, including:
  • Trade and money market disbursements
  • Repayments
  • Interest rate maintenance through GMO
  • Brokered CD setup, maintenance, and fund transfers upon maturity
• Ensure operational activities comply with applicable laws, regulations, policies, and banking practices.
• Support the Department Manager with additional projects, assignments, and departmental initiatives as needed.

• Reliability and punctuality
• Adaptability and flexibility in a changing environment
• Strong interpersonal and communication skills
• Leadership and team development
• Attention to detail and accuracy
• Operational and regulatory compliance awareness
• Problem-solving and analytical abilities
• Ability to work effectively on-site and collaborate with colleagues while utilizing bank systems and technology

This is largely a sedentary role, requiring use of typical office equipment such as a computer, laptop and cell phone. Work is completed in person in an office environment. Walking around the office and talking to employees and supervisors is also required.

Appropriate reasonable accommodations that do not cause undue hardship will be made to enable qualifying individuals with disabilities to perform the essential functions of the job.

Required

Education and Experience:

Bachelor's degree (B.A. or B.S.) from four-year college or university.

Five to seven years of related experience and/or training.

Equivalent combination of education and experience.

Additional Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language/Communication

Skills:

Bilingual (English/Chinese) skills are preferred. Possesses strong verbal and written communication abilities, including the capacity to read and comprehend English instructions, correspondence, and memoranda. Able to prepare routine reports and business communications accurately and professionally. Demonstrates the ability to communicate clearly and effectively with employees, customers, and business partners across the organization, and to present information in a professional and courteous manner.

Employee owns the risks they take and are responsible and accountable for ongoing management of risks, including the identifying, measuring, monitoring, assessing (self-assessment) and reporting risk exposure proactively to senior management.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. It is understood and agreed that the employee may be required to perform additional duties as assigned by the employee’s supervisor or Manager.