Pensions Operations Analyst - TCU

Pensions Operations Analyst - TCU
Job
Business Unit: MTA Headquarters

Location:

New York, NY, United States
Regular/Temporary:
Regular
Department:
Defined Benefits Pension Plan
Description

Pension Operations Analyst – TCU

Step 1: $45,125

Step 2: $52,646

Step 3: $56,406

Step 4: $60,166

Step 5: $63,927

Step 6: $67,687

Step 7: $75,208

Pensions, MTA Defined Benefit Plan

Operations Manager - Consolidated Pensions

2 Broadway, New York, NY 10004

8:30 am - 5:30 pm (8 hours/day) or as required

*** This position is represented by the Transportation Communications Union (TCU)***

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

The purpose of this position is to administer the provisions of the MTA Defined Benefit Pension Plan (“DB Plan”) that require less complex analysis or calculations. The Operations Analyst - Pension will be exposed to all DB Plan articles and the application of the Plan provisions. The Operations Analyst-- Pension works on the calculation of pension estimates, prior service, military service, and responses to inquiries.

The Operations Analysts-- Pension receive on-the-job training in calculating actual retirement benefits, including death benefits and disability retirement benefits.

• Provide active support to the Pensions department’s objective by meeting or exceeding assigned goals and tasks.
• Gather, analyze, and perform basic estimates and calculations in both the People Soft Pension module and on spreadsheet applications.
• Review applications and paperwork submitted by DB Plan members for completeness; contact member if additional information is required.
• Provide retirement application and related paperwork to members.
• Gather forms, scans, and track status;
  Participate in document management functions as necessary.
• Enter transactions in People Soft and the service request management tool.
• Enter data to the People Soft Pension module as assigned.
• Calculate prior and military service applications.
• Retrieve and review scanned documents and forms.
• Provide excellent customer service by receiving, analyzing, researching, and seeking to resolve issues and providing timely responses to members.
• Collaborate with colleagues throughout the BSC and agency-wide to resolve basic issues as assigned.
• Understand when to resolve or escalation to supervisor.
• Perform/support cyclical processing and period-end activities as assigned.
• Complete filing and review of pension documents/paperwork as assigned.
• Mail functions as assigned – deliver to and pick up from BSC mail room.
• Respond to service requests as assigned.
• Complete all assignments as delegated.
• Comply with MTA and BSC policies, practices and procedures.
• Support project activities including: requirements gathering, functional design & configuration, testing, training design, development & delivery, post-production support.
• Complete other tasks as assigned.

• Understand the MTA and BSC vision including how individual responsibilities fit into the long-term strategies.
• Track and report status of work.
• Maintain an appropriate level of process, functional, and technical knowledge and participate in training to continue to develop such knowledge.
• Support other team members as appropriate.

• Ensure that all assignments are completed accurately and with the highest quality and within agreed-to Service Level Agreement guidelines and Key Performance Indicator targets.
• Identify and recommend continuous improvement initiatives as assigned.
• Participate in user groups as necessary.

• Possess work experience in…