Senior Analyst, Settlement Administration

Senior Analyst, Kroll Settlement Administration

New York, NY, United States

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.

Kroll Settlement Administration, part of Kroll’s Business Services division, is the leader in cutting-edge technology and consulting services for class action, mass tort, regulatory remediation and government claims administration. With 50+ years of legal administration expertise, we offer unmatched solutions and capacity for even the most complex settlements anywhere in the world.

As a settlement administrator, we are responsible for notifying potential class members, reviewing and processing claim forms filed by individuals and entities, calculating losses, auditing claims to determine the extent of the damages incurred and processing and distributing funds to eligible class members under the court’s direction. As part of Kroll, we employ nearly 5,000 professionals in 30 countries and territories around the world.

At Kroll, your work will help deliver clarity to our clients’ most complex governance, risk and transparency challenges.

The Position

The Senior Analyst will join a case team, supporting a Manager and/or Senior Manager. Together, they will provide consistent superior client service. The ideal candidate will have excellent verbal and written communication skills, be consultative and solution-oriented and be capable of managing a budget and meeting deadlines. The Senior Analyst must be a team player, committed to contributing to a team environment and collaborating with team members (both in person and in remote environments) to provide the highest quality service to clients.

All Kroll employees are expected to conduct themselves in accordance with the Kroll Values.

Project Management –Supervises work product of junior Analysts and is accountable for a full case load of matters they are responsible for administering. The Senior Analyst is required to proactively spot issues and confer with leadership to develop a plan for mitigation.

Project Execution – Proactively managing cases to meet and exceed project requirements and deadlines, within budget and at the highest quality standards. Effectively collaborates across the business to ensure timely execution and case management.

Research & Communication – Handle escalated claim inquiries and appropriately communicate findings with clients, claimants, managers and/or Senior Managers as needed. Identify and seeks to address process challenges and effectively communicates with project teams and vendors as necessary.

Reporting & Documentation - Review project reporting and summaries for accuracy and completeness to identify case-related issues to be addressed. Assist in development of business rules for claims processing and payments and ensuring related documentation accurately reflects requirements outlined in the applicable service agreement.

College degree or comparable work experience required.

A minimum of 2 years’ experience working in claims administration, or a closely related field required.

Demonstrated experience working effectively in a team-based fast-paced environment.

Excellent verbal and written communication skills with a professional, calm demeanor.

Demonstrated ability to effectively communicate with professional clients.

Critical thinking and analytical skills.

Demonstrated ability to effectively adhere to a budget and identify opportunities to enhance the client experience.

Demonstrated high proficiency in in MS Office Suite, particularly in Excel.

Understanding of data sets and data management concepts required.

• Healthcare Coverage:
  Comprehensive medical, dental, and vision plans.
• Time Off and Leave Policies:
  Generous paid time off (PTO), paid company holidays,…