Branch Manager (Brooklyn

Branch Manager

Consumer & Community Banking | New York, NY

NMLS Registration Required | Salary: $82,000–$120,000 commensurate with experience

• Title Branch Manager, AVP
• Department Consumer & Community Banking
• Reports To District Manager
• Location Brooklyn, NY
• Employment Full-Time | Exempt
• NMLS Required — registration within 30 days of hire
• Availability Branch hours, including weekends and some evenings, as business requires

ABOUT CARVER FEDERAL SAVINGS BANK

Founded in 1948 and headquartered in Harlem, Carver Federal Savings Bank is the nation’s largest and oldest continually Black-operated bank, a U.S. Treasury certified Community Development Financial Institution (CDFI) and federally designated Minority Depository Institution (MDI). For over 75 years, Carver has served the communities of Harlem, Brooklyn, and Queens with the conviction that access to quality financial services and real economic opportunity should not be determined by neighborhood or circumstance.

We reinvest more than 70 cents of every deposit dollar back into the communities we serve, 10 points above the CDFI standard. We hold an Outstanding rating on our Community Reinvestment Act examination. We are in a period of deliberate transformation, growing our institution, strengthening our team, and deepening our impact. The leaders who join Carver now will help determine what that next chapter looks like.

The Branch Manager is the most consequential leadership role within Carver’s branch network. This person owns the branch as a business, its growth, its culture, its people, and its standing in the community it serves.

We are looking for a leader with the strategic acumen to run a business, the instinct for building markets, and the ability to develop a team that performs and grows. The Branch Manager at Carver is not a custodian of transactions. They are the senior executive of a financial operation within an institution, responsible for every dimension of branch performance and every dimension of the client experience.

This role demands clarity of thought, strength of character, and a genuine commitment to the financial well-being of the clients and communities Carver was built to serve. If you bring those qualities alongside a proven record of business growth and talent development, Carver offers an opportunity to create impact in banking that few institutions can match.

• Set and sustain a standard of client experience defined by genuine commitment, where every interaction, regardless of account size or transaction type, reflects Carver’s values and the professionalism our clients deserve
• Lead the branch as a financial advisory destination, not a transaction point, ensuring clients leave every interaction better positioned, better informed, and more connected to what Carver can do for them
• Assess client experience performance with rigor, translating NPS results and satisfaction trends into targeted action plans that raise the service standard across the team
• Position Carver’s digital tools as pathways to client empowerment, coaching the team to introduce technology not as a replacement for relationship, but as an extension of it
• Create “Moments That Matter” for every client; intentional, memorable interactions that go beyond the transaction and leave clients feeling seen, valued, and genuinely served by Carver

• Own the branch P&L with full accountability, setting and executing against deposit growth, client acquisition, consumer lending, and fee income objectives aligned to Carver’s enterprise financial plan
• Carry personal production responsibility alongside management duties, this role is expected to open accounts, deepen client relationships, and contribute directly to deposit growth and referral activity
• Take a rigorous, evidence-based approach to branch performance, leveraging the Branch Scorecard and market intelligence to identify growth opportunities, address gaps, and make decisions with the urgency of a business owner
• Develop and maintain a disciplined outbound business development strategy with structured calling cadence, in-market engagement, and…