Citigold Associate

Citigold Associate

Job Req :

Location:

Kowloon, Kowloon City, Hong Kong SAR

Job Type: On-Site/Resident

Posted:
Nov. 10, 2025

We’re currently looking for a high caliber professional to join our team as Citigold Associate (Internal

Job Title:

Consumer Sales Support Analyst - C09) based in Hong Kong. This role provides a range of support services to assist partners in fulfilling sales requirements and maintain high standards of customer service and compliance.

• Assist multiple production support functions to aid partners in fulfilling sales requirements.
• Resolve basic to moderately complex sales issues based on practice and precedence.
• Monitor controls based on regulatory and reporting requirements.
• Deliver and administer access media and sales tools and assist in the overflow of digital self-service media.
• Aid in the customer service process to ensure the quality of customer service.
• Manage the safekeeping and control of files during operation hours.
• Recommend new options to enhance productivity in accordance with established guidelines.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• High School diploma or equivalent.
• 2‑4 years of relevant experience.
• Mandatory certifications as required, i.e. IIQE 1 & 3.
• Experience in operational processes and branch service preferred.
• Proficient computer skills with a focus on Microsoft Office applications.
• Working knowledge of related industry practices and standards.
• Consistently demonstrates clear and concise written and verbal communication.

This position falls under the Mandatory Reference Checking (MRC) Scheme, a standardized reference‑checking arrangement that is designed to support the integrity of authorized institutions regulated by the Hong Kong Monetary Authority. By applying for this role, you acknowledge that your reference may be shared with other participating banks in accordance with the scheme’s principles.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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