Affluent CX Lead: Client & Process Innovation
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-24
Listing for:
JPMorgan Chase & Co.
Full Time
position Listed on 2026-08-24
Job specializations:
-
Finance & Banking
Job Description & How to Apply Below
Location: New York
JPMorgan Chase & Co. is seeking a Client Experience Senior Associate in the Affluent Banking team to lead CX processes for the Affluent segment and collaborate with Product Owners, Branches, and Operations to deliver an exceptional client experience.
This role focuses on identifying high-impact pain points and delivering thoughtful, bank-wide improvements. You will develop strategic insights from client feedback, manage projects, and advocate for the voice of the client across lines of business
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