Senior Dispute & Fraud Analyst

Want to be part of an organization that works every day to help our members meet their goals and make their dreams come true? If so, we want you to join our team!

Location: 231 Hill Rd

Rome, NY

Job :2742

# of Openings:1

Location:
Rome, NY

Compensation: $25.10/hour to $31.38/hour, actual starting rate will depend on experience

Position Type:
Full Time

AmeriCU Credit Union is seeking a Senior Dispute & Fraud Analyst to help protect our members and safeguard the organization from fraud-related losses. In this role, you'll investigate debit and credit card disputes, identify fraud trends, ensure regulatory compliance, and work closely with members, merchants, and internal teams to deliver timely resolutions. If you're analytical, detail-oriented, and passionate about helping people, we'd love to hear from you!

• Investigate and resolve debit and credit card disputes.
• Manage chargebacks, claims, and fraud cases from start to finish.
• Gather documentation and communicate updates to members throughout the process.
• Analyze suspicious transactions and investigate potential fraud.
• Monitor fraud trends and recommend strategies to reduce risk and financial loss.
• Partner with card processors and internal teams to strengthen fraud controls.

• Ensure all cases are handled in accordance with Regulation E, Regulation Z, and card network requirements.
• Maintain accurate records and documentation throughout the dispute lifecycle.
• Manage timelines and reporting requirements to support audits and compliance reviews.

• Serve as a trusted resource for members experiencing fraud or transaction disputes.
• Collaborate with merchants, law enforcement, vendors, and internal departments to resolve complex issues.
• Deliver exceptional service while protecting member confidentiality and financial interests.

• Assist with Card Services operations, ATM/ITM support, and other department initiatives as needed.
• Support continuous improvement efforts and help identify emerging fraud risks.

AmeriCU is a not-for-profit credit union based in Rome, NY with over $3 billion in assets and serving more than 200,000 members across Central New York and beyond. For over 75 years, we have remained committed to our members, employees, and communities.

We are proud to have been recognized as one of the Best Companies to Work for in New York State and named by American Banker as one of the Best Credit Unions to Work for in the United States.

Come grow with us!

Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits:

• Competitive rates on our Medical, Dental and Vision plans
• Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU's High Deductible Health plans
• Paid Holidays
• Paid Time off
  - Vacation, Personal or Sick and Birthday
• Employee Appreciation Events
• 401(k) Matching after 1 year of employment
• Employee Assistance Program
• Tuition Reimbursement for Full-time employees after 1 year of employment
• Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees
• Enhanced Short Term Disability - at no cost to you!

Aug 06, 2026

Our recent Debt Management Webinar provided practical tips for understanding debt, improving credit health, creating a budget and exploring effective debt repayment strategies. Watch the recording to gain valuable insights and tools that can help you take control of your financial future.

The Keeseville Summer Music Festival is a free community concert series held every Friday evening from 6:00-8:00 PM throughout July and August at Riverside Park in Keeseville. The festival features a lineup of local and regional bands performing live music in a scenic outdoor setting, creating an enjoyable experience for residents and visitors of all ages.

This course teaches the fundamentals of creating and managing a budget so you can better understand your income, expenses, and spending habits. By applying these budgeting strategies to back-to-school shopping, you can maximize your money and stay on track with your financial goals.

AmeriCU participates in the E-verify Federal Program which allows for verification of identity and employment eligibility of all hired individuals to work in the United States.

Please see the following notices for important information: