Associate, Fund Services Investor Services

• Provide day-to-day investor services to fund managers and fund investors
• Act as a primary contact for fund investors
• Act as a primary contact for fund managers regarding investor-related information
• Coordinate distribution of offering documentation
• Provide authorized parties with fund investment documentation
• Open new investor accounts in compliance with fund documentation, anti-money laundering requirements, statutory regulations, and company policies
• Process investor subscriptions, redemptions, and other transactions
• Process cash movements associated with investor activity
• Provide investors and nominees with statements, contract notes, and other documentation
• Handle and escape investor and fund manager queries
• Maintain complete and organized fund records
• Produce management information systems and other internal operational reports
• Perform second-level review of activity entered by team members
• Train and mentor team members
• Ensure team members understand applicable policies, controls, and procedures
• Escalate operational issues to line management in a timely manner
• Highlight resource constraints to line management
• Identify system enhancements
• Participate in IT and operational project lifecycle activities
• Participate in conversion of records from other administrators

• Detailed knowledge of offering documentation for the funds being serviced
• Thorough knowledge of regulations pertaining to the domicile of the fund being serviced
• Thorough knowledge of internal policies and procedures
• Knowledge of anti-money laundering controls
• Ability to provide day-to-day investor services to fund managers and investors
• Ability to provide oversight and guidance to team members
• Ability to train and mentor individual team members
• Ability to act as an escalation point for team members
• Ability to identify system enhancements that reduce operational risk, create operational efficiency, or improve customer service
• Ability to participate in project lifecycle activities including specification, testing, and operational implementation
• Ability to participate in conversion of records from other administrators
• Ability to comply with client Service Level Agreements

Demonstrates expertise in investor services, compliance with anti-money laundering regulations, and effective team training and mentoring. Proficient in managing fund documentation and operational processes to enhance efficiency and service quality.

• Investor Services
• Anti-Money Laundering Compliance
• Fund Documentation Knowledge
• Team Training and Mentoring
• Operational Efficiency Improvement

• Fund Investment Documentation
• Investor Account Opening
• Transaction Processing
• Management Information Systems
• Operational Reporting

• Team Oversight
• Escalation Management
• Query Resolution

• Offering Documentation
• Regulatory Compliance
• Service Level Agreements
• Operational Risk Management