Equity SWAPS Client Service Associate II

Join our dynamic team as a Client Service Equity Swap Associate II and become a vital part of our mission to elevate client experiences.

As a Client Service Equity Swap Associate II within Equity Derivatives and the Prime Financial Services group, you will play a pivotal role in enhancing our client relationships by providing exceptional customer service and operational support. Your broad knowledge of banking principles and practices will be instrumental in addressing client inquiries, processing transactions, and troubleshooting complex issues. Your proficiency in strategic planning and change management will enable you to identify opportunities for improvement and drive initiatives that enhance service delivery.

Your role will also involve liaising with various departments, ensuring compliance with technical standards and policies, and making decisions that have a direct impact on our departmental outcomes. Your ability to influence and manage internal stakeholders will be key in achieving our shared goals.

• Understand and manage risk & controls related to the life cycle of equity swaps.
• Deliver comprehensive client service by troubleshooting issues and protecting against financial and reputational damage.
• Service client needs using market product knowledge while maintaining awareness of industry practices.
• Optimize service delivery by implementing process automation initiatives and building strong client relationships.
  
  Continually strive to STP processes and reduce manual interventions.
• Monitor and resolve trade discrepancies, conducting root cause analysis and managing fails effectively.
  
  Manage swap lifecycle cashflows and support clients in their reconciliation queries.

• Knowledge or equivalent expertise in client service derivative operations, with a focus on transaction processing and troubleshooting. Knowledge of the trade life cycle is essential.
• Demonstrated proficiency in detecting and preventing fraudulent transactions to protect clients and the institution.
• Ability to liaise with various departments to ensure compliance with technical standards and organizational policies.
• Skilled in influencing and managing internal stakeholders to drive mutually beneficial outcomes and develop collaborative relationships.
• Expertise in facilitating change management and strategic communication with strong negotiation and communication skills.
• Proficiency in digital literacy and the implementation of emerging technologies.
• Strong analytical, technical, and problem-solving skills with keen attention to detail.

• Capability to analyze processes and recommend improvements for quality and efficiency.
• Skilled in driving continuous improvement initiatives to enhance client experiences.
• Experience in client-facing roles across multiple business areas and functions.
• Strong analytical, problem-solving, and decision-making skills for effective independent work.
• Knowledge of the securities industry and back-office operations, with the ability to proactively identify areas for improvement. Knowledge of Equity Swaps is preferable.
• Minimum Bachelor’s degree from an accredited university.