Head of Commercial Banking Learning, Executive Director

Head of Commercial Banking Learning, Executive Director

New York, NY, United States and 2 more

• Job Identification
• Job Category Learning
• Business Unit Commercial & Investment Bank
• Posting Date 08/18/2026, 08:05 PM
• Locations 237 Park Ave, New York, NY, 10017, US 4 Chase Metrotech Ctr, Brooklyn, NY, 11245, US 10 S Dearborn St, Chicago, IL, 60603, US
• Job Schedule Full time
• Base Pay/Salary New York,NY $-$;
  Brooklyn,NY $-$;
  Chicago,IL $-$

Shape how Commercial Banking teams learn, grow, and deliver results. In this role, you’ll set the learning strategy and deliver a practical, role-based curriculum aligned to business priorities. You’ll partner with senior leaders to clarify needs, focus investments on what matters most, and drive measurable performance outcomes. You’ll scale high-quality learning experiences across modalities, grounded in real Commercial Banking scenarios.

As an Executive Director, Head of Commercial Banking Learning in Commercial Banking Learning within the Commercial & Investment Bank, you will set the learning strategy and deliver an integrated, role-based curriculum aligned to Commercial Banking business priorities. You will serve as a trusted advisor to senior stakeholders—challenging and refining requests, translating business priorities into clear performance outcomes, and ensuring learning investments drive meaningful impact.

Job responsibilities

• Serve
  as the senior learning advisor to Commercial Banking executives, demonstrating a strong understanding of Commercial Banking strategy, client coverage model, products and solutions, credit lifecycle, risk mindset, and performance drivers.
• Lead
  thoughtful discussions with stakeholders, provide a clear point of view on learning priorities and solutions, and
  challenge
  requests that are unclear, duplicative, low-impact, or misaligned to strategic priorities.
• Translate
  stakeholder requests into clear business and performance challenges by identifying target audiences, current versus desired performance, root causes, constraints, and measurable outcomes.
• Establish
  governance to ensure learning priorities reflect the Commercial Banking agenda (e.g., annual and quarterly planning, demand management, sponsorship, and decision rights).
• Own
  the multi-year learning strategy and roadmap for Commercial Banking, ensuring a clear connection to business goals (e.g., revenue growth, client experience, prudent risk-taking, productivity, and talent readiness).
• Assess
  current and emerging capability needs across Commercial Banking to support both business performance and future talent readiness, and
  ensure
  learning experiences are practical, relevant, and grounded in real Commercial Banking scenarios.
• Oversee
  end-to-end program design and delivery across modalities (in-person, virtual, blended, digital), with consistent quality standards and learner experience, and
  scale
  solutions across regions and segments while allowing targeted customization where needed, maintaining consistency in core standards and learner experience.
• Partner
  with subject matter experts and approved vendors to develop and deliver content, ensuring materials reflect Commercial Banking realities and are adoption-ready for the field.
• Define
  and
  measure
  success through meaningful business and learner outcomes (e.g., time-to-productivity, proficiency/assessment results, manager-observed behavior change, adoption, and business-aligned key performance indicators where appropriate).
• Create
  a continuous improvement loop using data and stakeholder feedback;
  retire
  or
  redesign
  low-value learning and
  reinvest
  in high-impact capability builds.
• Build
  and
  lead
  a high-performing team (clear direction, coaching, development, effective ways of working, and delivery rhythms),
  collaborate
  with other Learning Leads to ensure consistency across the Commercial and Investment Bank where appropriate (with purposeful differentiation for Commercial Banking),
  drive
  strong program management, resource planning, and budget/vendor oversight with transparent communication of progress and trade-offs, and
  partner
  with relevant stakeholders (including Technology, Human Resources, and other corporate functions) to ensure learning content and…