Operational Risk 2nd LOD Lead Analyst - Vice President

Individuals in Operational Risk establish and manage operational risk policies, propose strategies, and governance processes designed to minimize losses from inadequate controls, fraud, and potential bankruptcy. This includes supervision over technology operational risk, cyber risk, and fraud risk. These individuals are also responsible for the development of tools and infrastructure that support fraud monitoring and prevention, using advanced analytical and statistical skills to identify policy gaps and recommend changes to current policies.

This role is crucial to the company as it fortifies against potential operational risks, thereby protecting the company's financial stability and reputation, and contributing towards the overall business resilience and success.

• Establishes and oversees enterprise-wide adherence to the Issue Management and Event Management Policy and Standard, including the front-line-unit implementation of the program requirements, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks
• Independently and proactively assesses risks to the Issue Management and Event Management program, and contributes to driving actions to address the root causes that persistently lead to operational risk events by challenging both historical and proposed practices
• Contributes to the development and execution of the 2nd Line of Defense coverage strategy over the Issue Management and Event Management Program, with an aim of independently assessing the Program’s adherence to Policy/Standard requirements
• Obtains evidence supporting the independent assessment of the effectiveness of the Program in achieving its objectives, and communicates observations to the Program Owner for remediation, and contributes to the enhancements of any required 2nd Line of Defense Policy/Standard enhancements
• Serves as a subject matter expert for Issue and Event Management
• Contributes to the integration of oversight of the Issue Management Program with the Lessons Learned Program and other event-response Programs
• Collaborates to resolve any issues which fall within the team’s scope
• Escalates any material concerns to leadership
• Develops and maintains relationships with senior stakeholders across all Lines of Defense, in pursuit of advancing the clarity and effectiveness of the Issue Management Program, and of Operational Risk Management’s independent assessment of the effectiveness of this Program
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

• An understanding of the Issue Management Lifecycle, and its relationship with the Risk Management Lifecycle
• Proven track record of successfully performing reviews (audits, 2nd Line of Defense reviews, special projects), providing insights as to root causes of observed patterns, and of communicating these insights to leadership
• Interpreting (and ideally drafting edits to) Policies and Standards in pursuit of clarity and simplification
• Outstanding communication and influencing skills through all levels of the organization
• Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships
• Ability to effectively communicate complex topics to a broad audience
• Detailed oriented with analytical skills, as the role requires you to be able to present, so use of Microsoft Office Tools is a must
• Bachelor’s/University degree

• 6-10 years of experience
• Previous experience supporting risk management, compliance, governance, or controls related roles.
• Demonstrated track record of effectively assessing and managing competing priorities.
• Deep understanding of operational risk concepts, methodologies, and tools.
• Familia…