Arabic-Speaking Teller: Fast-Paced Customer Care

Job Description

It is the responsibility of the teller to courteously, expeditiously and accurately process on-line and off-line transactions for all types of accounts and services for the customers.

Reports To

• Branch Manager

• Assistant Branch Manager

• Supervisor

Primary Responsibilities

• Accept retail and/or small business deposits, loan payments, process checking and savings account withdrawals

• Cash checks

• Maintain an adequate cash drawer at all times; this includes requisitioning cash when needed and signing back excess cash and mutilated currency

• Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks

• Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line

• Providing additional products including Bank Checks, Personal Money Orders and Gift Cards.

• May be responsible for bank opening and/or closing

• Maintains the highest level of confidentiality with all information obtained

• Promotes the bank’s products and services

• Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers

• Comply with all department and company policies, procedures and regulations

• Other duties as assigned

• Part time tellers are required to work every Saturday. Full time tellers are required to work rotational Saturdays

Desired Skills & Experience

•

Required:

must be able to speak, write, and understand Arabic

• High School Diploma or equivalent experience

• Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees

• Mathematical skills

• Strong communication & organizational skills

• Detail oriented, high degree of accuracy

• Competence with computers, telephone, calculator

• Ability to work in a fast-paced environment & under pressure as needed