Deposit Operations Associate

At Quorum Federal Credit Union, we are a cutting-edge credit union that operates as a technology company, delivering innovative financial solutions to our members. We thrive on collaboration and recognize outstanding performance. We are the ideal workplace for self-motivated individuals who are committed to organizational success and eager to join a dynamic team of professionals. We stand out as a best-in-class employer, offering a unique and supportive work environment that fosters personal and professional growth.

Our culture is built on valuing teamwork, recognizing achievements, and providing the tools and resources needed to excel. If you are looking for a place where you can make a meaningful impact, enjoy a flexible and fulfilling work experience, and be part of a forward-thinking team, Quorum Federal Credit Union is the perfect fit for you.

The Deposit Operations Associate supports day-to-day deposit and payment operations including

Real Time Payments (RTP), ACH and wire transfers, exception processing, dispute management, reconciliations, and account maintenance activities. The role also supports procedure management, system testing, operational reporting, vendor coordination, and continuous process improvement initiatives. This position serves as a subject matter expert in deposit operations and electronic payment processing while helping ensure operational accuracy, regulatory compliance, strong internal controls, and an exceptional member experience.

The ideal candidate must be competent and able to learn quickly, be highly detail-oriented, and be comfortable working with many different systems. The successful candidate will have worked in a financial institution setting, primarily in back-office transaction processing. This person will possess strong analytical and problem-solving skills and demonstrate the ability to identify opportunities that improve efficiency, controls, service quality, and the member experience.

Exposure to process automation, RPA technologies, and AI-enabled workflow tools is preferred and may provide future development opportunities within the Operations team.

• Performs ACH, wire transfer, RTP, deposit, and related payment processing activities including transaction posting, account maintenance, exception resolution, payment investigations, transaction research, and dispute processing.
• Accountable for assigned processes and accurately completing these functions, within expected time frames, and within acceptable service level standards set by Management.
• Monitors activity, tracks transactions, and validates data using reports and logs. Escalates issues appropriately.
• Identifies and recommends process improvements that enhance operational efficiency, strengthen controls, improve service quality, and reduce operational risk. Participates in systems testing, implementation activities, reporting enhancements, and operational readiness reviews.
• Provides support and assists other business units within internal and external member requests.
• Maintains broad operational knowledge and serves as a departmental backup as needed. Provides occasional support for fulfillment operations, document imaging, mail processing, and notary services as business needs require. These responsibilities represent a secondary component of the role and are expected to comprise a limited percentage of overall job responsibilities.
• Maintains and updates assigned procedures, operating documentation, and policy sections. Recommends enhancements that support operational efficiency, accuracy, risk management, and regulatory compliance.
• Collaborate with members, vendors, business partners, and internal departments to resolve operational issues,…