Director of Financial Aid

OVERVIEW

The role of the Director of Financial Aid is to ensure the appropriate and accurate processing of student financial aid packages.

The Director of Financial Aid oversees a staff of financial aid administrators who work to ensure students are properly funded, packaged, and prepared to start each semester. The Director of Financial Aid accomplishes this through:

• Ensuring staff are up-to-date on current laws, regulations, and financing options
• Reviewing all financial aid packages for accuracy
• Working with the OOED to ensure accurate and timely posting of funds

It is the responsibility of the Director of Financial Aid to oversee the student financing process and ensure students are packaged and prepared to begin class. To accomplish this, The Director of Financial Aid must:

• Oversee and manage the financial aid process
• Ensure all prospective students are provided with basic overview of financial aid process
• Ensure students are provided with all available options and packed
• Ensure students understand packaging
• Ensure all regulations and laws are followed
• Coordinate with other campus departments

The Director of Financial Aid is responsible for ensuring that all student packaging is completed accurately and submitted for processing. To accomplish this, the Director of Financial Aid must:

• Review scanned packages for quality and provide any feedback to Financial Aid Administrators as necessary
• Reconcile any complex financing issues
• Submit to Student Financial Services (OOED) for review and processing
• Work with Student Financial Services (OOED) to reconcile any problems
• Work with Bursar to ensure posting of cash payments

The Director of Financial Aid reviews and tracks the financial aid process at the campus level. To accomplish this, the Director of Financial Aid must:

• Review monthly start date reports
• Review monthly account balance reports
  • Investigate account balance issues
  • Monitor for potential defaults
  • Follow-up on potential and actual defaults
• Track Sally Mae, government/private scholarship, grant, and private loan postings
• Track drops and academic dismissals
• Re-package continuing students

A critical element to student success is an understanding of their financial obligations once they exit Southeast College.

• Ensure exit interviews are conducted
• Ensure any outstanding balances with Southeast College are cleared

The Director of Financial Aid is responsible for managing the performance of the Financial Aid Administrators and staff. To accomplish this, the Director of Financial Aid must:

• Motivate staff and reinforce positive accomplishments
• Schedule hours for staff
• Monitor staff activities (phone calls, appointments, student interviews...)
• Monitor student overview discussions/interviews and provide constructive feedback
• Monitor effective use of C2K Campus View system
• Ensure Financial Aid Administrators know/are up-to-date on financial offerings
• Informally touch base with each Financial Aid Administrator on a daily basis
• Provide coaching and training programs for staff development
• Conduct weekly staff meetings

The physical demands are those required in a professional office setting: sitting, working on a computer, using a telephone, communicating with coworkers and getting to and from appropriate campuses.

Professional office setting: moderate noise levels and controlled indoor climate.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This position is an onsite position located at your campus unless otherwise determined by the Chancellor and/or designee. Any changes must be reviewed by the Campus President/Vice President and all final approvals must come from the Chancellor and/or designee.

• 401(k)
• 401(k) matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid time off