Outreach Specialist IV

Overview

This position is responsible for managing delinquent loan accounts and may include acting as the contact throughout the loss mitigation assistance and collection process. Duties involve contacting borrowers in delinquency, assessing repayment options, arranging repayment solutions, and maintaining call reports. The role also includes evaluating loan status, initiating collateral assessments, . Responsibilities may extend to specialized areas.

• Responsible for communicating with delinquent consumer, mortgage, and/or commercial loan accounts, including past due and high-risk relationships.
• Initiate inbound and outbound calls to borrowers, assess repayment options, and arrange repayment plans or loss mitigation solutions while maintaining compliance with all applicable regulations.
• Perform skip tracing, collect and analyze financial information, review collateral value, mitigate loss situations, and escape to next steps based on risk triggers.
• Collaborate with internal partners, vendors, and management to determine appropriate strategies and ensure service level agreements are met.
• Document all account activity and recommendations thoroughly and accurately.
• Provide on the job training for new employees as needed.
• Guide co-workers on more complex research issues.
• Responsible for the handling of all products serviced as a result of cross-training.
• Stay informed on business and market trends to mitigate risk and reduce potential losses.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

• A combined 4 years’ higher education and/or work experience, including a minimum of 2 years’ relevant work experience.
• Working knowledge of word processing and spreadsheet software.
• Strong written and verbal communication skills.
• Detail oriented.
• Motivated, team player.
• Strong analytical ability and problem solving skills.
• Strong work ethic and ability to work independently motivated, team player.
• Strong analytical ability and problem solving skills.
• Strong work ethic and ability to work independently.

• Bachelor’s degree.
• 3 years’ banking experience.
• Knowledge of M&T systems.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Getzville, New York, United States of America

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust.

M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities - combining the capabilities of a large bank with the care of a locally focused institution.

As an…