Financial Services Representative- Fayetteville

Empower FCU Purpose

At every stage of life, positively impact members by providing affordable financial services.

Fairness, Integrity & Honesty

• World-Class Employee Experience
• Best-In-Class Member Experience
• Growth for Impact
• Shared Value in the Community

Medical and Dental Insurance, 401K with Employer Match, Holiday Pay, Paid Time Off and more!

Medical and Dental Insurance, 401K with Employer Match, Holiday Pay, Paid Time Off and more!

We are at our best when we are developing genuine relationships, looking out for one another, freely and honestly sharing information, and working together. We succeed when we rise above our departments, roles, and individual interests to come together, to move forward together. Each of us plays a crucial role in creating a positive work environment and we encourage all our employees to actively contribute to embracing Empower’s values and supporting those around you.

The strength of Empower is in the unique backgrounds, voices, talents, & experiences of each person. With a culture of belonging, we enable teamwork, spark innovation, and fuel success.

Please note: All candidates will be subject to a background check to determine employment eligibility. For roles that require an NMLS you may be subject to a credit check.

To provide exceptional member service by delivering products and services that enhance members’ financial lives. You will assist with banking and lending needs, from basic transactions to account management and loan products, while educating members on available services. Your role will also involve fostering a positive, inclusive team environment and ensuring accuracy and compliance in all transactions.

The pay range for this position is $21.97 - 32.96/hour.

• Engage with members to identify their needs and cross-sell relevant products and services.
• Exhibit expertise in a wide range of offerings, including deposit accounts, loan products, and corporate services.
• Educate members on the benefits of ancillary lending products such as life, disability, GAP, and MRC.

• Welcome members and provide support for teller and platform functions.
• Demonstrate expertise in the Credit Union’s products and services, educating members on solutions that meet their financial needs.
• Open and process new accounts, specialty accounts, and lending products.
• Assist with account additions, closures, and ongoing maintenance.
• Resolve disputes, fraud issues, and errors in a timely manner.
• Perform training and coaching of team members in collaboration with branch leadership.

• Lead by example and foster a positive work culture.
• Create an inclusive and supportive environment where team members assist one another.
• Act as a role model for professionalism, integrity, and customer service excellence.

• Ensure accuracy in all member transactions and manage teller drawer balances.
• Rotate between teller line and platform duties as needed, meeting balancing requirements outlined in performance standards.
• Carry out required audit procedures, including dual control and cash management.
• Follow all policies and procedures as outlined in the HR Manual, ensuring compliance and quality control.
• Address discrepancies and follow up with members in a timely manner, collaborating with support departments as needed.

• Stay informed of changes in credit union policies, security, compliance, rates, and consumer…