Compliance Officer – Enterprise Fraud and Disputes

• Provide subject matter expertise to first-line-of-defense fraud and dispute functions across the enterprise
• Oversee first-line functions responsible for technology and applications supporting fraud and dispute processes
• Conduct compliance monitoring and risk assessments to identify process improvements and control gaps
• Facilitate necessary process and control changes
• Oversee timely and sustainable remediation of findings
• Complete second-line-of-defense verification activities, including transaction-level testing
• Develop trusted relationships with designated lines of business
• Monitor line-of-business processes, risks, and controls
• Track new laws, regulations, and enforcement actions
• Conduct gap analyses and facilitate necessary changes
• Assist with corporate policy and training development
• Educate and provide consultative advice on assigned regulations
• Perform independent review and challenge of line-of-business activities
• Participate in or lead projects related to mitigating risk to Key

• Bachelor’s Degree (required)
• Minimum 3 years of experience as a financial services compliance professional, bank regulator or other comparable legal experience (required)
• Juris Doctorate or Certified Regulatory Compliance Manager (CRCM) (preferred)
• Demonstrated knowledge of the banking industry, particularly fraud risks and handling customer claims/disputes
• Ability to research and assist with interpretation of federal laws and regulations, including Regulations E, Z, CC, V, the E-Sign Act, and UDAAP
• Strong verbal and written communication skills
• Ability to work with all levels of management, with a focus on collaboration and relationship management
• Autonomous, self-motivated, and flexible; able to adapt quickly to change or shifting priorities
• Experience working on projects or initiatives requiring strategic planning/thinking across multiple functional areas and business processes
• Ability to work well in a team environment
• Strong risk assessment, monitoring, and testing skills
• Sound decision-making skills; able to make decisions independently and quickly
• Strong research, problem-solving, and analytical skills
• High level of attention to detail
• Desire for continuous learning, including use of technology for increased efficiency
• Ability to meet general office physical demands, including prolonged sitting, frequent PC/laptop use, and occasional lifting/pushing/pulling of items up to 10 lbs.
• Occasional travel, including overnight stays

Demonstrates expertise in financial services compliance, particularly in fraud risk management and dispute resolution. Proficient in conducting compliance monitoring, risk assessments, and developing corporate policies while fostering strong relationships across business lines.

• Financial Services Compliance
• Fraud Risk Management
• Regulatory Research
• Risk Assessment
• Communication Skills

• Compliance Monitoring
• Risk Assessment
• Transaction-Level Testing
• Gap Analysis
• Federal Regulations Interpretation
• Fraud Dispute Handling
• Process Improvement
• Control Changes
• Project Management
• Analytical Skills

• Collaboration
• Relationship Management
• Decision-Making
• Problem-Solving
• Attention to Detail

• Juris Doctorate
• Certified Regulatory Compliance Manager (CRCM)

• Banking Industry
• Fraud Risks
• Customer Claims
• Regulations E, Z, CC, V
• E-Sign Act
• UDAAP
• Compliance Training
• Corporate Policy Development