Associate Retirement Examiner, Level 3

The New York City Employees’ Retirement System (NYCERS) is recruiting for (2) two Associate Retirement Benefits Examiner, Level 3 in the Retirement Calculations unit and the Estimated Benefits unit within the Retirement & Pension Benefits division. Each unit is seeking to identify one individual who will serve as the designated supervisor.

• Team Leadership & Collaboration
• Ability to lead, supervise and motivate a team.
• Foster collaboration and contribute ideas to strengthen employee skills.
• Address subordinate behavior with excellent interpersonal skills.
• Retirement Benefit SME
• Keen understanding of retirement cycle and can handle complex cases of all types, included but not limited to Estimated and Vested Benefits requests.
• Anticipate work-unit needs and allocate resources to meet goals.
• Organizational & Analytical Skills
• Establish goals and objectives for the unit.
• Monitor and develop reports to measure individual and unit production.
• Review facts, evaluate situations, and make sound decisions.
• Administrative Responsibilities
• Conduct regular unit meetings.
• Draft email correspondence to internal units, other divisions, and external parties.
• Update spreadsheets and monitor workflow assignments.
• Oversee training, schedules, leave requests, and employee performance evaluations.

Use digital dashboards and automated reporting tools to track unit production and individual performance. This ensures transparency and timely feedback.

Regularly review workload distribution and adjust assignments based on unit needs and employee strengths.

Establish clear channels for internal and external correspondence. Templates for emails and meeting agendas can streamline administrative tasks.

Schedule periodic check-ins to discuss performance, provide constructive feedback, and identify opportunities for growth.

Communicate and obtain information from/to pensioners, other city and state agencies, NYCERS' work units, and/or other retirement systems. Review and maintain daily unit issues & productivity. Delegate tasks and responsibilities to team leads, monitor NYCEPAS work queues, ensure CRM tasks completed, monitor workflow of service retirement, disability and death cases through to finalization.

ASSOCIATE RETIREMENT BENEFITS - 40493

• A baccalaureate degree from an accredited college in mathematics, statistics, accounting, economics, finance, data analytics, project management, business administration, public administration and/or actuarial science.
• A baccalaureate degree from an accredited college and:
• Two years of satisfactory full-time experience performing analytical, administrative or customer service work within a financial institution, retirement system, or pension performing one or more of the following: financial account management, resolving complex financial inquiries, or ensuring compliance with regulatory standards; or
• One year of satisfactory full-time experience performing mathematical, statistical, actuarial, or accounting computations in one or more of the following:
• a retirement or employee benefits plan; and/or
• ii) for customer service in a financial institution; and/or
• iii) in a position requiring the application of law, rules, and regulations and the use of statistical, actuarial, or similar tables.
• An associate degree or completion of 60 semester credits from an accredited college and either three years of experience as described in “2(a)” above, or two years of experience as indicated in “2(b)” above
• An associate degree or completion of 60 semester credits from an accredited college, including or supplemented by 9 semester credits in mathematics, statistics, accounting, economics,…