Head of Domestic Product - AU & NZ, SVP - SYDNEY

Head of Domestic Payments Product - AU & NZ, SVP - SYDNEY

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Role Summary

The Head of Domestic Payments, Australia & New Zealand is responsible for the strategic direction, commercial performance, product development and lifecycle management of Citi’s domestic payments franchise across Australia and New Zealand.

The role has end-to-end accountability for the domestic payments product portfolio, including real-time payments, account-to-account payment solutions, direct entry schemes and emerging domestic payment capabilities. The incumbent will drive revenue growth, client adoption, product innovation and market competitiveness while ensuring Citi remains compliant with evolving regulatory, industry and scheme requirements.

The role serves as Citi’s senior representative across industry bodies, payment schemes, regulators and market infrastructure providers, influencing industry outcomes and ensuring Citi’s strategic interests are represented. The individual will partner closely with Sales, Coverage, Operations, Technology, Risk, Compliance, Legal and Finance teams to deliver market-leading payment solutions and commercial outcomes for clients.

The position leads a team of product managers and is accountable for product strategy, financial performance, commercialization, governance and execution of strategic initiatives across Australia and New Zealand.

The overall objective of this role is to drive growth, profitability and client adoption of Citi’s domestic payments franchise while maintaining industry leadership and delivering innovative payment solutions that meet evolving client and market needs.

Responsibilities

Product Strategy & Portfolio Management

• Define and execute the Domestic Payments strategy for Australia and New Zealand, aligned to Citi Services objectives and overall franchise strategy.
• Own the domestic payments product portfolio, including product roadmap, investment priorities and lifecycle management.
• Identify emerging market trends, client needs, competitive developments and industry shifts, translating these into actionable product strategies.
• Develop and maintain multi-year strategic roadmaps that balance revenue growth, client value, regulatory obligations and technology modernization.
• Drive product innovation through collaboration with Technology, Operations and regional/global partners.

Commercial Management & P&L Ownership

• Own revenue, profitability, growth targets and financial performance for the Domestic Payments portfolio.
• Develop and execute commercialization strategies that increase client adoption, payment volumes and market share.
• Lead pricing strategy, commercial structuring and business case development for product investments and enhancements.
• Partner with Sales, Coverage and Client Solutions teams to support strategic client opportunities, RFPs and complex solution discussions.
• Monitor portfolio performance and identify growth opportunities through new capabilities, market expansion and client penetration strategies.
• Ensure products deliver sustainable commercial returns while meeting client and regulatory expectations.

Product Development & Innovation

• Lead development, enhancement and launch of domestic payment products, features and capabilities.
• Lead strategic transformation initiatives from concept through implementation, launch and commercialization.
• Drive adoption of modern payment capabilities including real-time payments, account-to-account payment solutions, API-enabled…