Senior Collections Analyst

About Us

With 190,000 members, SEIU 32BJ is the largest union representing property service workers in the country. Our members have fought for and achieved high standards for private and public sector property service workers, and we continue to fight for higher standards for thousands of unorganized service workers.

With a commitment to building power for low-wage workers, 32BJ is engaged in winning strong contracts for members, organizing workers, supporting progressive candidates for elected office and moving a broad policy agenda, including immigrant justice, organizing rights, affordable housing, increasing minimum wages, and expanding access to health care.

The Union has approximately 450 staff in sixteen offices from Boston to Miami. 32BJ SEIU represents over 185,000 property service workers including janitors, security officers, airport workers, and food service employees in 11 states and Washington, DC. 32BJ SEIU’s headquarters are in New York City. 32BJ is an affiliate of SEIU, the Service Employees International Union, which has 2 million members dedicated to raising industry standards and making life better for all working families and communities.

The Collections Analyst is responsible for managing employer receivables, reducing delinquency, and supporting the financial health of the organization through effective collection strategies, account analysis, reconciliations, and employer engagement. This role combines analytical problem-solving, relationship management, and financial analysis to ensure timely payment of union dues and American Dream Fund contributions while maintaining positive employer partnerships. This role reports to the Collection Manager.

• Conduct strategic reviews of accounts receivable trends, payment histories, aging reports, and delinquency patterns to prioritize collection efforts and identify potential risks.
• Make collection calls and send delinquency notices and invoices in a professional manner while maintaining positive employer relationships with excellent customer service
• Resolve billing issues, analyze delinquency trends, and implement collection strategies that improve recovery rates and reduce outstanding receivables.
• Interpret and apply collective bargaining agreement provisions, employer agreements, and organizational policies to ensure accurate billing, collections, and account administration.
• Partner with area leaders, accounting, and other internal stakeholders to identify root causes of delinquency and implement corrective actions.
• Facilitate or support employer meetings on behalf of management.
• Prepare and analyze recurring and ad hoc reports, including revenue trends, delinquency metrics, financial projections, and operational performance indicators in partnership with the Dues Director.
• Manage and complete monthly account reconciliations, ensuring accuracy, investigating variances, and resolving discrepancies in a timely manner.
• Ensure the integrity and performance of various 32BJ systems and databases (quality assurance).
• Provide timely follow-up, collection activity updates, and monthly progress reports to management.
• Collaborate and build positive productive relationships with dues account analysts to support employer account management, resolve collection issues and achieve collection objectives
• Maintain accurate and detailed records of employer communications, collection activities, dispute resolutions, and payment arrangements.
• Maintain confidentiality of employer financial information and organizational records in accordance with established policies and procedures.
• Escalate high-risk delinquent accounts and recommend appropriate next steps in accordance with organizational policies.
• Research…