Private Client Office Banker

Position Title

Private Client Office Banker

New York, NY 10022

The Private Client Office Banker is responsible for managing the experience for clients and prospects through all delivery channels within a Private Client Office. This role will provide white-glove service during each interaction, including, but not limited to service requests, inquiries, appointments and transactions.

• Provide customized and elite service levels to clients and prospects in person, via e-mail and over the phone.
• Perform all teller transaction and service requests from clients, including any PCG clients who visit the office.
• Possess a deep understanding of Flagstar Private Bank’s consumer and business product offerings, as well as broader capabilities across all LOBs at Flagstar Bank.
• Ability to comprehend individual financial situations and introduce appropriate bankers and subject matter experts as needed, with the intention of deepening relationships.
• Anticipate opportunities and challenges pro-actively in all situations.
• Analyze and resolve issues for clients, leveraging internal subject matter experts when appropriate, and escalating any sensitive matters as needed.
• Culture carrier; in every internal and external relationship, work to collaborate on, deliver and follow-up on customized solutions.

• Use independent judgement, experience and discretion to make decisions.
• Perform special projects, and additional duties and responsibilities as required.
• Adhere to regulatory and compliance policies and standards linked to the job as listed and complete required compliance training.
• Accountable to maintain compliance with applicable federal, state and local laws and regulations.
• Front line private banker who handles routine banking transaction and customer interactions.
• cash handing: depositing and withdrawing cash, cashing checks and handlings other customer requests.
• Acts as the point of contact for the Private Bank office and facilities.
• Ensures that security and compliance through following protocols to detect fraudulent transactions and maintain bank’s security.

• Education level required:
  Undergraduate Degree (4 years or equivalent).
• Minimum experience required : 5+ Years experience working with affluent clients, preferred in Private Banking.

• Ability to analyze and provide financial service solutions to individual and business private banking clients.
• Provide elite service level, complete with follow-up after initial interactions.
• Multi-tasking required.
• Exceptional calendar and time management required.

• Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.

Pay Range $ - $

Flagstar is an Equal Opportunity Employer We are committed to providing clear and accurate compensation information in accordance with applicable laws.

Flagstar Bank is committed to ensuring that you can successfully engage in our recruiting process. If you need assistance completing your employment application or if you would like to request a reasonable accommodation, please contact our team at .

Flagstar Bank, N.A. is based in Hicksville, NY, and at December 31, 2025, had $87.5 billion in assets, $60.7 billion in loans, $66 billion in deposits, and $8.1 billion in total stockholder equity. We are a leading regional bank with approximately 340 locations, and strong footholds in the greater New York/New Jersey metropolitan region and in the upper Midwest, along with a significant presence in fast-growing markets in Florida and the West Coast.

For more Information:  Member FDIC/Equal Housing Lender